Amazon Interview Questions

Q: When delivering to an apartment complex and the customer is not home it is okay to deliver the shipment to the leasing office.

The correct answer is Yes, but only if there is someone there to sign for it.

Q: In order to let customers know that you are in front of their home with a package which of following should you NOT do?

The correct answer is Pull your vehicle into the customer's driveway.

Q: What should you do when you are unable to locate an address?

The correct answer is Do not scan the shipment, call dispatch and have them help provide directions to the address.

Q: If you are delivering a package and the customer does not want it, what should you do?

The correct answer is Scan the package as refused by the customer, take the customer's name and return the package to the warehouse.

Take as many assements as you can to improve your validate your skill rating

Total Questions: 5

1. When delivering to an apartment complex and the customer is not home it is okay to deliver the shipment to the leasing office.

A. No, shipments can only be delivered directly to the end recipient.

B. No, shipments cannot be delivered to leasing offices, only secure mailrooms are okay.

C. Yes, but only if there is someone there to sign for it.

D. Yes, and a signature is not required as long as it is left inside of the leasing office.

Correct Answer is : Yes, but only if there is someone there to sign for it.

2. When delivering an Amazon shipment to a business a signature is always required.

A. TRUE

B. FALSE

Correct Answer is : TRUE

3. In order to let customers know that you are in front of their home with a package which of following should you NOT do?

A. Lightly tap the horn on your vehicle as you arrive.

B. Knock on the customer's door.

C. Ring the customer's doorbell.

D. Pull your vehicle into the customer's driveway.

Correct Answer is : Pull your vehicle into the customer's driveway.

4. What should you do when you are unable to locate an address?

A. Scan the shipment as attempted and bring it back to the facility.

B. Scan the shipment as attempted and call dispatch.

C. Scan the shipment as a bad address and call dispatch.

D. Do not scan the shipment, call dispatch and have them help provide directions to the address.

Correct Answer is : Do not scan the shipment, call dispatch and have them help provide directions to the address.

5. If you are delivering a package and the customer does not want it, what should you do?

A. The customer has to accept the package, then call Amazon and they will handle it.

B. The customer has to accept the package, then call Ensenda to handle it.

C. Scan the package as refused by the customer, take the customer's name and destroy the package.

D. Scan the package as refused by the customer, take the customer's name and return the package to the warehouse.

Correct Answer is : Scan the package as refused by the customer, take the customer's name and return the package to the warehouse.

Amazon interview questions