BPM Interview Questions

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Total Questions: 5

1. Which of the following is NOT a task?

A. Check insurance policy details

B. Insurance policy does not cover the damage

C. Calculate settlement amount

D. Determine if customer is liable for damage

Correct Answer is : Insurance policy does not cover the damage

2. Which of the following statements refer to a critical (core) process of a company?

A. Human resource management

B. Accounts payable

C. Order-to-cash

D. Customer relationship management

Correct Answer is : Order-to-cash

3. Which of the following statements is true about a process map?

A. It provides insight into the various steps that are taken within a process

B. It shows which steps are alternatives of each other

C. It describes the data that is being processed in a process

D. It shows the organizational units that are involved in a process

Correct Answer is : It shows the organizational units that are involved in a process

4. Suppose that process A is a downstream process of process B. This is an example of what kind of relation?

A. An abstraction relation

B. A sequential relation

C. A hierarchical relation

D. An external relation

Correct Answer is : A sequential relation

5. According to Porter's classification of processes, which of the following is/are support processes.

A. The process for handling requests from employees to take their annual vacation

B. The process for handling customer complaints (complaint-to-resolution)

C. The process for producing the annual report of the company

D. The process for recovering overdue payments from customers

Correct Answer is : The process for handling requests from employees to take their annual vacation

BPM interview questions