CRM Software Interview Questions

CRM Software interview questions

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Total Questions: 5

1. What does CRM uses in order to help a company improve business relationships with customers?

A. It uses real-time market data

B. It uses market projections

C. It uses data analysis

D. It uses customer's reviews

Correct Answer is : It uses data analysis

2. What's the purpose of using CRM?

A. To retain customers

B. To entertain customers

C. To give great deals to customers

D. To market directly to customers

Correct Answer is : To retain customers

3. When was the first open-source CRM system developed?

A. In 2004

B. In 2006

C. In 2008

D. In 2002

Correct Answer is : In 2004

4. Who introduced the first open-source CRM system?

A. Top Connection

B. TopCRM

C. SugarCRM

D. Shock advance

Correct Answer is : SugarCRM

5. What's the purpose of strategic CRM?

A. To develop a quality-centric business culture.

B. To develop a product-centric business culture.

C. To develop a market-centric business culture.

D. To develop a customer-centric business culture.

Correct Answer is : To develop a customer-centric business culture.

CRM Software interview questions