Communications Interview Questions

1. What does turn-taking mean?

A. Over-taking someone

B. Allowing someone else the chance to speak

C. Letting someone else have a go

D.

Correct Answer is : Allowing someone else the chance to speak

2. If you maintain eye contact during a conversation what are you doing?

A. Staring at someone without blinking

B. Looking deep into the other person's eyes

C. Looking at someone to show you are listening and interested in what they are saying

D.

Correct Answer is : Looking at someone to show you are listening and interested in what they are saying

3. Select which one of the answers below is not a facial expression

A. Smiling

B. Frowning

C. Raised eyebrows

D. Laughing

Correct Answer is : Laughing

4. Mirroring is.....

A. Copying another person's body language or gestures subconciously

B. Looking at yourself in the mirror

C. Reflecting an image from a mirror

D.

Correct Answer is : Copying another person's body language or gestures subconciously

5. One rule of giving a great speech is being prepared. What is the secret to preparation?

A. Practice a lot

B. For every hour presentation you give, practice for 20 hours

C. Study

D. Wing it, they are the best speeches

Correct Answer is : For every hour presentation you give, practice for 20 hours

6. Which of the following is an open-ended question ?

A. What parts of the plan do you like or dislike the most?

B. Will this work for you?

C. Do you have anything you would like to add?

D. Wouldn't you agree this is a good idea?

Correct Answer is : What parts of the plan do you like or dislike the most?

7. Read the negative statement below, then select the best positive restatement. "This approach will never work. That other department isn't set up to do this kind of work!"

A. That’s a good idea, but it’s unlikely that other department has the resources to make it work.

B. That other department has some nice people. Too bad they aren’t set up to do this kind of work.

C. What will it take to make this approach possible? What other resources do we need?

D. This approach worked in a department I used to work in. Too bad we’re not all working there now.

Correct Answer is : What will it take to make this approach possible? What other resources do we need?

8. When giving feedback, it's best to:

A. Wait one week to give the person time to consider alternatives.

B. Do it as close as possible to the actual event.

C. Invite. Ask the person if he or she wants feedback, to put them in control.

D. Both 2 and 3

Correct Answer is : Both 2 and 3

9. During a meeting, a new piece of information is provided to the team which has major impact on the team's goals. The team begins to break down. As the facilitator, what are your next steps ?

A. Call a timeout and simply break up the meeting. Reschedule when things calm down.

B. Call a timeout. Let the team decide what to do next.

C. Let the team continue to break down as it is a natural development stage.

D. Call a timeout. Ask what's missing. Direct the team to explore options through a brainstorming session.

Correct Answer is : Call a timeout. Ask what's missing. Direct the team to explore options through a brainstorming session.

10. I respond to my speaking partner with phrases like...that's ridiculous.

A. When they say something stupid

B. Never

C. Often

D. None of these

Correct Answer is : Often

11. What is Communication?

A. Exchanging thoughts, ideas, and messages through speech, writing, signals, and body language

B. Imparting information

C. A system, such as mail, telephone, or television for sending and receiving messages

D. All of the above

Correct Answer is : All of the above

12. Which is NOT a benefit of effective communication?

A. Enhanced interpersonal relationships

B. Clearer understanding of business goals

C. Revenue losses

D. Improved business and individual performance

Correct Answer is : Revenue losses

13. Which of the following is NOT a characteristic of the AGGRESSIVE communication style?

A. Avoids direct communication

B. Loud voice

C. Interrupts

D. Poor listener

Correct Answer is : Avoids direct communication

14. Complete the following sentence: "Being a good listener..."

A. ...means pretending you're interested in what the other person is saying."

B. ...means you remain quiet and let the other person talk for a long, long time.

C. ...isn't just waiting for your turn to speak."

D. ...isn't a big part of effective communication."

Correct Answer is : ...isn't just waiting for your turn to speak."

15. Why is it important to know your own communication style?

A. So you can feel good about yourself

B. To learn more about your personality

C. So you can adjust your style when communicating with others who may have a very different style

D. So you can change everything about your personality

Correct Answer is : So you can adjust your style when communicating with others who may have a very different style

Communications interview questions