Interview question based on skill :
Take as many assements as you can to improve your validate your skill rating
Total Questions: 10
1. Customer Service departments:
Correct Answer is : Are leaders in understanding customer behavior patterns and market research
2. Customers who complain:
Correct Answer is : Are doing you a service in identifying what isn’t working in your business or organizatio
3. Customer Service Culture is
Correct Answer is : An environment where customer service permeates the thinking of the entire company.
4. For a company to be considered service-oriented:
Correct Answer is : Customer service must be addressed by all departments
5. Customers who complain want . . .
Correct Answer is : To be heard and have their experience validated
6. A person approaches you and tells you of many complaints he has about your department. You should first:
Correct Answer is : Check into the legitimacy of the complaints.
7. Assume that you are taking a telephone message for a co-worker who is not in the office at the time. Of the following, the LEAST important item to write on the message is the
Correct Answer is : Length of the call.
8. A customer has come into your office and submitted an application. When you give her some more forms to complete, she complains about all the bureaucratic red tape that is slowing down approval of her application. In which of the following ways should you respond to the customer?
Correct Answer is : Tell her the reasons why your office needs the information.
9. You overhear your boss giving a client the name of a person to contact for some information. You know this person is no longer the one to reach for this information. The client is still in the office. What, if anything, should you do?
Correct Answer is : Give the individual the correct name, and explain that your boss was not aware of a different person being responsible to provide the information.
10. A person is telling you a story, but taking forever to get to the point. What do you do?
Correct Answer is : I let him/her finish the story, without interrupting
