Problem- Solving Interview Questions

Problem Solving interview questions

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Total Questions: 5

1. What is Pareto law ?

A. 80% of a problem is caused by 20% of the causes

B. The first cause found for a problem is responsible of 80% of the problem

C. You need to solve 80% of causes to decrease a problem by 20%

Correct Answer is : 80% of a problem is caused by 20% of the causes

2. It it important to spend time on problem solving ? if yes, why ?

A. Yes, because it enables to find the right root causes and therefore implement an efficient action plan to avoid recurrence

B. Yes, because usually automotive customers ask you to think 2 weeks before answering

C. No, you should not spend much time on problem solving, as next deliveries to the customer must be secured.

Correct Answer is : Yes, because it enables to find the right root causes and therefore implement an efficient action plan to avoid recurrence

3. Is it necessary to use analysis tools when solving a problem ?

A. Yes in case of big problem, or recurrence

B. Yes but in case of warranty claim only as it takes more time

C. Yes for all problems

D. It depends on the problem solving workgroup decision

Correct Answer is : Yes for all problems

4. What is the main use of 6M diagram : (Machine, Method, Materials, Maintenance, Man and Mother Nature (Environment)) ?

A. Looking at each branch of 6M avoids focusing on one single obvious cause and therefore enables deep root cause analysis

B. Selecting one M at the very beginning of the analysis helps save time and enables quick action plan

C. 6M diagram should not be used. 4M diagram is to be used in the shopfloor, 7M if issue is companywise

Correct Answer is : Looking at each branch of 6M avoids focusing on one single obvious cause and therefore enables deep root cause analysis

5. Why is "5 why" method interesting ?

A. Because it avoids focusing on main obvious cause, by asking "why?" until real root cause is found (and it usually takes 3 to 5 whys)

B. Because you have to ask "why" for each main issue (Man, Method, Mean, Materials, Maintenance) and it gives a wider scope

C. Because it has been rated "most efficient quality tool" by Juran in the 1950's and it has won Deming Prize

Correct Answer is : Because it avoids focusing on main obvious cause, by asking "why?" until real root cause is found (and it usually takes 3 to 5 whys)

Problem Solving interview questions