1. An intensive sales event in which callers contact a large number of new prospects is called a:
Correct Answer is : Telephone sales blitz.
2. Telemarketing scripts are designed to do all of the following except:
Correct Answer is : Ensure that all callers say the exact same things.
3. A script that flows from general questions to more specific ones is following which telemarketing script guideline?
Correct Answer is : Structured
4. A script that spells out benefits early is following which telemarketing script guideline?
Correct Answer is : Specific
5. Which of the following is not a necessary trait of an effective telemarketer?
Correct Answer is : Knowledge of the hotel’s rates