Salesforce.com Implementation Interview Questions

Salesforce.com Implementation interview questions

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Total Questions: 5

1. What type of field allows users to input text, images, and links?

A. Input area

B. Text area (Rich)

C. Text and Image Area

D. Text area

Correct Answer is : Text area (Rich)

2. What is a capability of the Service Cloud (Customer) portal?

A. Customers can view and edit contacts related to their own accounts

B. Customers can log, view, edit, and close their own cases

C. The portal can be customized with corporate branding

D. The portal and its users can be created without additional licensing

Correct Answer is : Customers can view and edit contacts related to their own accounts

3. Which data can be highlighted in a report using conditional highlighting? Choose 3 answers.

A. Grand Totals

B. Summarized Totals

C. Date Fields

D. Grouped by Field N

Correct Answer is : Summarized Totals

4. Which feature license can be assigned to a user record in Salesforce?

A. Service Cloud User

B. Console User

C. Knowledge User

D. Opprotunity User

Correct Answer is : Service Cloud User

5. What will occur when a system administrator creates a dynamic dashboard?

A. The data displayed varies based on the user viewing the dashboard.

B. The dashboard refreshes automatically whenever the underlying data changes.

C. The dashboard components resize based on the device used to view the dashboard.

D. The dashboard automatically send an email when the underlying data changes.

Correct Answer is : The data displayed varies based on the user viewing the dashboard.

Salesforce.com Implementation interview questions