Interview question based on skill :
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Total Questions: 5
1. A customer-based Service Level Agreement structure includes:
Correct Answer is : An SLA with each individual Customer group, covering all of the services they use
2. Which of the following activities is NOT included in the Operational Management stage of the Continuity Management Life-cycle?
Correct Answer is : Develop Procedures and Initial Testing
3. The activity that aims to identify the potential damage or loss to an organisation resulting from disruption to critical business processes is:
Correct Answer is : Business Impact Analysis
4. Intermediate Recovery is initially concerned with which of the following time periods?
Correct Answer is : 24 to 72 hours
5. Serviceability is an element of Availability Management. How is it best defined?
Correct Answer is : The support which external suppliers can be contracted to provide for parts of the IT infrastructure
