Telephony Support Interview Questions

Telephony Support interview questions

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Total Questions: 5

1. Which of these is not considered in a telephonic conversation?

A. The tone of the speaker

B. The volume of the speaker

C. Body language

D. The emotional content of the communication

Correct Answer is : Body language

2. After about how many rings should the telephone be lifted?

A. 2

B. 4

C. 5

D. 6

Correct Answer is : 2

3. What is the first thing you must utter when you pick up a call?

A. Your name and designation

B. Who is calling?

C. Why did you call?

D. What do you want?

Correct Answer is : Your name and designation

4. Which of these should be kept in mind while receiving a call?

A. Be rude, if the caller is rude.

B. If the information is not readily available, take his phone number and call back.

C. A message can be noted in hints

D. You can be rude to a person if it’s a wrong connection.

Correct Answer is : If the information is not readily available, take his phone number and call back.

5. Which of these should be kept in mind while giving instructions?

A. The pitch of the receiver

B. The tone of the receiver

C. His ability to grasp information

D. The physical condition of the receiver

Correct Answer is : His ability to grasp information

Telephony Support interview questions