1. What is a salutation?
Correct Answer is : A greeting
2. Which of the following is the best or most important tip for writing a good email body?
Correct Answer is : Keep the email message short
3. What is the least amount of information that should be included in a signature for a business email?
Correct Answer is : A closing and your name
4. Which of the following is not one of three basic questions you should answer before writing any business communication?
Correct Answer is : What font should be used?
5. In business writing, which statement best describes tone?
Correct Answer is : The attitude shown towards the audience