Bloomberg Industry Group in Arlington, VA, seeks a Research Specialist to serve as the first point of contact for client inquiries across Bloomberg Industry Group products. You will intake, triage, and resolve basic to moderate issues via phone, email, and chat, routing complex items to Tier 2/3 while owning the client experience.
You will collaborate with Product, Engineering, Sales, and Marketing to drive product adoption, educate users, and document interactions in CRM and ticketing systems.