HCLTech seeks a Field Support Engineer to provide onsite technical support in Cary, North Carolina. The role requires hands-on experience with Viptela SD-WAN, Cisco Wireless (Catalyst 9800), and Enterprise LAN/WAN environments, plus strong routing, switching, and wireless skills.
You will handle incidents, drive root-cause analysis, manage tickets within SLA, coordinate with vendors, and support large-scale enterprise networks. Travel flexibility and customer-focused communication are essential.