Duties
The incumbent, as a Bilingual (English/Spanish) Program Specialist, counsels Veterans, dependents, funeral homes, and beneficiaries via telephone regarding burial and memorial benefits and possesses substantive knowledge of VA, NCA and MPS services and benefits. The role includes answering incoming calls, responding to various methods of contact, and processing customer‑related requests. The specialist thoroughly researches, reviews, and analyzes veteran information for burial verificatio