Job Title: Contact center specialistWork Location : Atlanta, GA / Minneapolis, MNJob Description :We are seeking a senior-level resource with deep expertise in contact center technologies, focusing on driving productivity, innovation, and complete business outcomes. The ideal candidate should have a strong technical and architectural background in:AWS Connect for voice-based interactionsQ in Connect for AI-driven agent assistance and automationIVR systems and their integration with agent desktop

Company Description Grit - Pest Process Outsourcing is a 100% United States-based BPO company specializing in the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. The company aims to help businesses increase conversion rates on leads, retain current customers, and gain a competitive advantage while lowering operational costs. Grit PPO is the first female-owned BPO company dedicated to the Pest Control industry, offering Pest Process Outsourcin

*Looking for bilingual individuals*Spanish/English speakingWe are seeking a motivated and empathetic Contact Center Representative to join our dynamic team. In this role, you will be the first point of contact for our guests, handling a variety of service, product, and sales-related inquiries. This position is ideal for individuals with strong problem-solving skills, a passion for customer service, and the ability to thrive in a fast-paced, constantly evolving environment. If you’re looking for

Manage large amounts of inbound and outbound calls in a timely manner.Follow communication “scripts” when handling different topics.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Build sustainable relationships and engage customers

The candidate will utilize database and web development skills along with a strong background and understanding of programming languages such as Angular, Javascript or equivalent development tools. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you

We are: Accenture Song accelerates growth and value for our clients across industries through sustained customer relevance with emerging channels, technologies and models tied to the ever-changing needs and preferences of business-to-business and business-to-consumer customers. Here's a snapshot of

Here's a snapshot of your responsibilities: Originate, qualify, and close new opportunities for Accenture with our clients across our Customer Operations and Customer TransformationWork with Accenture Song Industry leadership teams to develop and deliver new business through trust and value-led rela

We are: Accenture Song accelerates growth and value for our clients across industries through sustained customer relevance with emerging channels, technologies and models tied to the ever-changing needs and preferences of business-to-business and business-to-consumer customers. Here's a snapshot of

Here's a snapshot of your responsibilities: Originate, qualify, and close new opportunities for Accenture with our clients across our Customer Operations and Customer TransformationWork with Accenture Song Industry leadership teams to develop and deliver new business through trust and value-led rela

We are: Accenture Song accelerates growth and value for our clients across industries through sustained customer relevance with emerging channels, technologies and models tied to the ever-changing needs and preferences of business-to-business and business-to-consumer customers.Our capabilities span