Jobtailor is seeking a seasoned Customer Success leader to drive retention, expansion, and customer satisfaction across our B2B SaaS platforms. You will define KPIs, mentor a high-performing CS team, and collaborate with Sales, Product, and Marketing to uncover upsell opportunities.
You will oversee onboarding, adoption, and renewals, implement CS tools like Gainsight and Salesforce, and advocate for customers at executive levels to influence product strategy and growth.
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