Job Description: Own the end-to-end CX narrative for ELT and Board updates, defining what the story must accomplish and ensuring materials are decision-ready, credible, and clear.
Translate complex data, signals, risks, and progress into a unified CX storyline with clear implications, recommendations, and focus areas for senior leaders.
Orchestrate and validate enterprise contributions, resolving gaps, inconsistencies, and ambiguity to deliver a single, cohesive view of customer experience.
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