Black Diamond Equipment, Ltd. in Salt Lake City is looking for an entry-level Service Desk Analyst to handle tickets, answer user questions, and resolve common hardware, software, and access issues.
You will work with the IT team to escalate complex problems and support day-to-day operations, maintaining accurate documentation and strong customer service. You’ll assist with onboarding, workstation setup, and equipment requests, while learning from escalated cases and following IT security
#J-18