The Intake Counselor will help assess the needs of walk-in and telephone callers and ensure their referral to the service or resource to best address their needs. Responsibilities and Duties Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services. Conducts screenings or assessments to determine needs of treatment and facilitates the patient's access to the appropriate level of care and setting. Assumes resp