SolomonEdwards is partnering with a leading, global leader in the manufacturing of rigid and flexible packaging and specialty film solutions. In this role you are the liaison between our Client and the End-Customer! You coordinate all in-house contact with assigned customers, salespeople and Client employees who are placing orders or making inquiries related to product availability, orders, order status, or shipment dates.This is a contract-to-hire opportunity offering competitive pay, comprehensive benefits, and a strong history of on-time conversion to permanent employment for high-performers.What you'll do:Processes orders and keeps track of deadlines, including order entry, order tracking and invoicing in the system.Securing and tracking customer complaints; contact person for escalations of complex complaints/issues.Support resolving credit holds (together with Sales Admin/SCC).Handles order changes in cooperation /supported by with all relevant departments.Monitors late orders, conducts follow-up and coordination with relevant departments such as Sales and Logistics.Managing delivery dates & late orders with proactive communication.Responds to customer and sales inquiries regarding order status.Enter customer cases in Salesforce.Support with conducting second edit process for orders entered in SAP.Be able to fill in as back up in the event of planned PTO or emergencies.What we're looking for: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.Strong English skills both written and verbally.Comfortable with email communication.Proficiency in Microsoft Office.Ability to calculate figures and amounts such as discounts, proportions, percentages area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Proficient in ERP systems, preferably in SAP and Salesforce (transactional and investigative processes).Initial Compensation & Benefits (Contract Phase): Pay rate up to $26/hour, plus 1.5x overtime pay over 40 hoursWorking M-F, 8a-4:30p (hybrid, 2 days in-office, 3 remote)Full medical, dental, and vision plansShort-and long-term disability, life, and accidental insuranceFSA/HSA options, accident, hospital, and critical illness plans401(k) with 4% company matchPTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)This position is contract-to-hire for the first 1,200 hoursBenefits after conversion:Comprehensive Medical Plans: Choice of three medical options (Anthem HDHP, Standard PPO, and Premier PPO) to suit different needs and budgets.Dental Coverage: Choice of a Premier High or Standard Low dental plan.Vision Insurance: Coverage for exams, lenses, and frames through UHC Vision.Employer-Matched Health Savings Account (HSA): kp contributes up to $500 for individuals or $1,000 for families for those enrolled in the HDHP.Tax-Advantaged Spending Accounts: Access to Health Care, Limited Purpose, and Dependent Care Flexible Spending Accounts (FSAs).Basic Life Insurance: Company-paid coverage provided to all eligible employees.Free Preventive Care: 100% in-network coverage for annual physicals, immunizations, and screenings.Prescription Drug Coverage: Included with all medical plans, with mail-order options available.Paid time off, sick time, and holidays