Customer Service Representative – Digital Payments Support

Location: Knoxville, TN — On-site Training Required

Pay Rate: $20/hour

Class Start Date: July 22

 MUST HAVE BUSINESS TO BUSINESS EXPERIENCE. 

Training & Schedule:

• Initial Training: On-site for 3–4 weeks in a classroom-style setting
• Post-Training: Remote with occasional in-office days for team events
• Schedule: 11:00 AM – 8:00 PM EST (Training hours TBD, likely 10:00 AM – 7:00 PM)
• Candidates within commuting distance for training—or open to temporary relocation (at your own cost)—are welcome

As a CSR, you’ll be the first point of contact for inquiries related to payment processing—particularly checks and digital transactions. Our ideal candidate thrives in fast-paced environments, demonstrates top-tier phone etiquette, and is adept at independently locating information within systems and contracts. A background in B2B support is strongly preferred.

Key Responsibilities:

• Manage approximately 50 calls per day, plus emails and follow-ups
• Troubleshoot payment inquiries by researching payment status, amounts, and recipient details
• Navigate multiple systems to extract and synthesize account information
• Identify key questions to address unique carrier-specific requirements
• Deliver high-quality support that meets internal metrics (AHT, surveys, quality audits)
• Document and close customer cases with accuracy and professionalism

Requirements:

• Previous experience in a call center, technical, or financial services role
• Comfortable balancing phone and written communication channels
• Demonstrated ability to research and problem-solve autonomously
• B2B support background strongly preferred
• Excellent communication and time-management skills

Join a team that values resilience, independence, and a drive to support others. Apply now to be part of a fast-paced environment that appreciates sharp minds and strong communication.