• Snapboard
  • Activity
  • Reports
  • Campaign
Welcome ,

Chat with the recruiter

...Minimize

Hey I'm Online! Leave me a message.
Let me know if you have any questions.

ITIL / ITSM SME

In United States

Save this job

ITIL / ITSM SME   

Click on the below icons to share this job to Linkedin, Twitter!

JOB TITLE:

ITIL / ITSM SME

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Washington United States

JOB DESCRIPTION:

Job description:

Expert in ITIL / ITSM aligned process efforts from Discovery, design to implementation, operations and service improvement. Utilize best practice IT Service Management tools and methodologies to develop effective solutions to align business requirements. Known for the ability to develop comprehensive cost effective solutions to satisfy Client business needs in the modernization effort.

 

AREAS OF FUNCTIONAL/TECHNICAL EXPERTISE:

  • ITSM Tool - Configuration and Customization
  • Service Desk & End User Support
  • ITSM Continual Service Improvement
  • Gap / Interdependency Analysis
  • Change Management
  • ITIL Framework
  • Service Catalog & Self Service
  • Project Management
  • Risk Management
  • Business Process Improvement
  • Agile Methodology
  • Scrum Framework
  • Certified ITIL foundation/ Expert
  • System Development Life Cycle (SDLC)

 

Responsibilities:

  • Responsible for performing SRTS process modernization discovery assessment and interdependencies
  • Interviewing the stakeholders and gathering the As-IS requirements/ artifacts, process flow,
  • Designing in the ITSM business process mapping, documenting business cases, process improvement efforts, creating workflows and SOPs
  • Responsible for eliciting and documenting business and technical requirements
  • Responsible for creating workflows and storyboards that accurately map back to documented business requirements
  • Set deadlines, assign responsibilities, monitor and summarize progress of project based upon product roadmap
  • Facilitate deep dive workshops for problem management, risk management, change, configuration and asset management to ensure a seamless and adequate transition of business services between contract service providers.
  • Responsible for managing the performance of the problem management team to achieve defined KPIs based on defined Service Level Agreements.
  • Collaborate with the Business change management team and participated in Communication, stakeholders reviews to ensure the adoption and implementation of changes had minimal or no disruption to operational services.
  • Develop target state ITSM Operating model and maintain, service intake, Incident and Problem Management Standard Operating Procedures.
  • Responsible for problem analysis, identification, and remediation from service & incident tickets.
  • Responsible for performing quality assurance to ensure continual service improvement.
  • Responsible for the technical specification and implementation of Atlassian and or Jira Service Management product
  • Coordinate with Project Manager to plan roadmaps, sprints and releases on the ITSM Process Configuration

 

Position Details

POSTED:

Nov 28, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16577568726997224

LOCATION:

United States

CITY:

Washington

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

ITIL / ITSM SME    Apply

Click on the below icons to share this job to Linkedin, Twitter!

<p><strong>Job description: </strong></p> <p>Expert in ITIL / ITSM aligned process efforts from Discovery, design to implementation, operations and service improvement. Utilize best practice IT Service Management tools and methodologies to develop effective solutions to align business requirements. Known for the ability to develop comprehensive cost effective solutions to satisfy Client business needs in the modernization effort.</p> <p> </p> <p><strong>AREAS OF FUNCTIONAL/TECHNICAL EXPERTISE:</strong></p> <ul style="margin-top:0cm;" type="disc"> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>ITSM Tool - Configuration and Customization</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>Service Desk & End User Support</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>ITSM Continual Service Improvement</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>Gap / Interdependency Analysis</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>Change Management</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>ITIL Framework</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>Service Catalog & Self Service</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>Project Management</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>Risk Management</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>Business Process Improvement</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>Agile Methodology</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>Scrum Framework</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>Certified ITIL foundation/ Expert</span></li> <li data-level="1" data-list="0" style="margin-left:0cm;"><span>System Development Life Cycle (SDLC)</span></li> </ul> <p> </p> <p><strong>Responsibilities:</strong></p> <ul style="margin-top:0cm;" type="disc"> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Responsible for performing SRTS process modernization discovery assessment and interdependencies</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Interviewing the stakeholders and gathering the As-IS requirements/ artifacts, process flow,</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Designing in the ITSM business process mapping, documenting business cases, process improvement efforts, creating workflows and SOPs</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Responsible for eliciting and documenting business and technical requirements</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Responsible for creating workflows and storyboards that accurately map back to documented business requirements</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Set deadlines, assign responsibilities, monitor and summarize progress of project based upon product roadmap</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Facilitate deep dive workshops for problem management, risk management, change, configuration and asset management to ensure a seamless and adequate transition of business services between contract service providers.</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Responsible for managing the performance of the problem management team to achieve defined KPIs based on defined Service Level Agreements.</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Collaborate with the Business change management team and participated in Communication, stakeholders reviews to ensure the adoption and implementation of changes had minimal or no disruption to operational services.</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Develop target state ITSM Operating model and maintain, service intake, Incident and Problem Management Standard Operating Procedures.</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Responsible for problem analysis, identification, and remediation from service & incident tickets.</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Responsible for performing quality assurance to ensure continual service improvement.</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Responsible for the technical specification and implementation of Atlassian and or Jira Service Management product</span></li> <li data-level="1" data-list="1" style="margin-left:0cm;"><span>Coordinate with Project Manager to plan roadmaps, sprints and releases on the ITSM Process Configuration</span></li> </ul> <p> </p>


Please wait..!!