Technical Writer III
The project consists of the creation of a Service Catalog for our internal customers at Madison College. The project will include the identification and development of services within our Technology Services Department (20-22 distinct groupings). We need one (1) technical writer than can help with the brainstorming sessions to identify and document services for capturing within the Service Catalog. Qualifications:Proven written and oral communication skills in technology and working with technical individualsExceptional analytical and conceptual thinking skillsAbility to multi-task and be a self-starterFamiliarity with services consumed by end users in the technical fieldITIL (Information Technology Infrastructure Library) level understanding5 or more years of experience in technical writingFamiliarity with standard concepts, practices, and procedures as it relates to technology servicesAbility to work independently in gathering information and then creating documentationAbility to pay attention to details and ensure service definitions are clear from a customer standpointAbility to review technical material for consistency and accuracyDuties and responsibilities:Assist internal project team to define/document services in the Technology Services area of Madison CollegeParticipate/lead workshops of technical staff to include:20+ workshops 1 for each group/area of Technology ServicesAsk questions to cull definitions and service descriptionsCapture/document services for inclusion in a Service CatalogWrite documentation for Services from a customer/non-technical standpointEnsure service as captured meets the needs of TS staffReview/obtain sign-off from SME for all TS servicesUtilize templates to populate Service CatalogAssist staff members in defining services and populating catalogManage, foster, and develop team relationshipsBe a collaborative and transparent team member
