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VoIP Analyst

In Virginia / United States

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VoIP Analyst   

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JOB TITLE:
VoIP Analyst
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Richmond Virginia / United States

JOB DESCRIPTION :
Caliper - A CorTech Company has an immediate opening in Richmond, VA for a Technical Lead (Senior Desktop Support Analyst)

Duties/Responsibilities

Responsible for daily PBX, Voice over IP (VoIP), and voicemail operations, external voice network, ACD and network capacity and performance
Support for data network including routers, switches, data circuits, and building cable infrastructure
Troubleshooting voice and network connectivity issues
Support for collaboration technology and telephony hardware

Knowledge/Skill Requirement

Telecommunications: PBX, VoIP, voicemail, CTI, VRU and other peripheral devices
Network: Frame relay, routers, hubs, token ring, Ethernet, TCP/IP, IP
Voice Network: Toll free and long distance carrier features (LCR, VNET, take-back-transfer, rules based routing), tariffs and tolls, trunk sizing, ISDN BRI and PRI, routing protocols
Strong technical/problem troubleshooting skills

Experience with the following:
Cisco CUCM, Unity, CCX, IM&P – jabber
Cisco Expressway - MRA
Webex Meetings and Teams
CCX scripting if possible
Cisco WFO QM Call Recording – Webex WFM as well
moving phones, user setup
daily voice issues conference room video systems/issues – Webex room devices and older cisco SX/MX devices
Cisco Cube Gateway - sip trunks
iPsession for emergency alerts and CER
rightfax

Salary $75.00 - $100.00/hr


Position Details

Jun 19, 2021
Information Technology (IT)
S16204860860555259
Virginia / United States
Richmond
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

VoIP Analyst    Apply

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Caliper - A CorTech Company has an immediate opening in Richmond, VA for a Technical Lead (Senior Desktop Support Analyst)

Duties/Responsibilities

Responsible for daily PBX, Voice over IP (VoIP), and voicemail operations, external voice network, ACD and network capacity and performance
Support for data network including routers, switches, data circuits, and building cable infrastructure
Troubleshooting voice and network connectivity issues
Support for collaboration technology and telephony hardware

Knowledge/Skill Requirement

Telecommunications: PBX, VoIP, voicemail, CTI, VRU and other peripheral devices
Network: Frame relay, routers, hubs, token ring, Ethernet, TCP/IP, IP
Voice Network: Toll free and long distance carrier features (LCR, VNET, take-back-transfer, rules based routing), tariffs and tolls, trunk sizing, ISDN BRI and PRI, routing protocols
Strong technical/problem troubleshooting skills

Experience with the following:
Cisco CUCM, Unity, CCX, IM&P – jabber
Cisco Expressway - MRA
Webex Meetings and Teams
CCX scripting if possible
Cisco WFO QM Call Recording – Webex WFM as well
moving phones, user setup
daily voice issues conference room video systems/issues – Webex room devices and older cisco SX/MX devices
Cisco Cube Gateway - sip trunks
iPsession for emergency alerts and CER
rightfax

Salary $75.00 - $100.00/hr