3592 ~ Marketing|Creative - Outreach Specialist Apply
Distraction-free and quiet home office environment in Denver, CO withReliable Ethernet / Wi-Fi Connected Internet (Minimum 100mbps up/down)
Weekly hours: 16; Schedule is two to three days a week. Shifts will be in 4 to 5 hours and from 3pm to pm or 4pm to 8pm EST. Shifts are adjusted on a quarterly basis.
Prefered candidates will speak English and Spanish.
Older Adult Technology Support Agent
The Senior Planet Contact Center provides older adults with free human-centered support via phone and emailto help them get connected to training, information, and resources. The role goes beyond call resolution to help callers build the confidence they need as they navigate today's ever-changing digital landscape
Responsibilities:
Offer personalized support to callers on Senior Planets various phone lines
Promote Senior Planet programs and resources to callers
Help callers connect to low-cost internet services
Use the Senior Planet approach to provide step-by-step technology guidance
Make outbound calls to support various call campaigns
Respond to emails using established templates
Effectively utilize all job tools, including the telephony and customer relationship management systems, knowledge articles, scripts, and internal communication platforms
Document all interactions thoroughly and accurately
Complete assigned work during times of low call volume
Complete all required trainings on time
Follow all standard operating procedures
Active on-camera participation in weekly team meetings
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
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www.consortiuminc.com
