LOGISTICS FOR THE INDUSTRIOUS

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

POSITION SUMMARY

The role of our key account manager is to manage, retain and grow our client relationships. Act as the primary, long-term point of contact, develop a strategic partnership with all of our customers, negotiate contracts, identify upsell opportunities and ensure client satisfaction to maximize revenue and loyalty.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Ownership for multiple customers
• Frequent interaction with customers via email, phone or in person (some overnight travel required)
• Coordinate cross-functional communication both internally and externally
• Play an active role in the new business launch process by driving flawless execution of customer expectations
• Monitor expected volume and revenue vs. actual volume and revenue
• Customer reporting of KPIs both internally and externally
• Address issues and escalations in a profession and courteous manner, both internal and external
• Identification of continuous improvement opportunities that drive efficiency, reduce cost and improve customer satisfaction
• Ensure accurate billing and revenue recognition
• Act as a point of escalation for unpaid account receivables

REQUIRED EDUCATION / EXPERIENCE

• Bachelor’s degree (preferred)
• 7+ years customer facing experience, preferably in a 3PL environment

PREFERRED EDUCATION / EXPERIENCE

• Bachelor’s degree (AND/OR) 2+ years experience

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Microsoft office
• Proficient in excel and outlook
• 3PL experience is a plus
• Fluent reading and writing English required

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Ability to Multi-task
• Team-oriented
• Strong customer service skills
• Communication, both verbal and electronic, in a professional manner
• Excellent Organizational Skills
• Excellent Problem-Solving Skills
• Continuous-improvement Mindset
• Lean Six Sigma methodology

PHYSICAL DEMANDS

• Mostly computer work with phone and email communication

WORK ENVIRONMENT

• Office environment
• Occasional overnight travel
• 4 days onsite, 1 day remote

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

BENEFITS

• Competitive Pay
• Opportunity for career advancement
• Generous Vacation / Paid Time Off
• Paid Holidays
• 401K with company match from day 1
• Medical, Dental, Vision Insurance
• Basic and Supplemental Life Insurance

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.