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103540--Lansing, MI - IT - DTMB - CSS - End User Support - Cloud Engineer Position: Cloud Engineer Location: Lansing, MI Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Duration: 1 year with possible extension. Remote or On-site: Candidates MUST be located in MI. (Local preferred) Will need to be onsite 2-days a week from day 1. NO remote only options. JOB DESCRIPTION: Cloud Engineer Dialogflow Conversational AI Developer Prefer 2- 3 years of experience Responsibilities: • Convert Conversational flow functional design to Dialog flow conversation flow. • Participate is Conversational flow design session, provide feedback to design team on any technical limitations and suggest work around. • Work with InContact IVR Orchestration development team on technical design and define what events, intents, parameters are expected on dialog flow. • Participate in Release management and would be responsible for promoting changes to production. • Work with Business team on continuous improvements item like updating verbiage, fallout analysis, making recommendations Skills Required: • Good understanding of Google Cloud (GCP) platform. • Experience with developing conversation flows through configuring Intents, Entities, Events, Context, Response Text/ SSML response, fallbacks on Dialog flow ES • Good understanding of slot filling • Compile training phrases with the help of Design and Business team to Train Intents and define entity synonyms. • Define appropriate ML thresholds based on training • Good understanding of how to resolve ambiguity when two or more intents have similar training phrases • Understanding the Dialog-flow environments, promote Dialog-flow artifacts from lower environments to production. • Python programming language and SQL Skills • BI reports – 2 years • 2+ years' experience & expertise in frontend development using HTML5, CSS3 and responsive web application development • 1+ years' experience in Rest API integrations • 2+ years of experience and SME of Google DialogFlow platform • 2+ years of experience with all the integration patterns, authentication, and authorization for Google DialogFlow • Proficient in SQL and Stored Procedures such as in RDS Oracle DB • Experience with Jira, Git/SVN, Jenkins, DevOps, CI/CD CLIENT SKILL MATRIX: Top Skills Candidate Years of Experience: • 2+ years of experience and SME of Google DialogFlow platform • 2+ years of experience with all the integration patterns, authentication, and authorization for Google DialogFlow • BI reports – 2 years • 2+ years' experience & expertise in frontend development using HTML5, CSS3 and responsive web application development• • 1+ years' experience in Rest API integrations
