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Account Specialist

In United States

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Account Specialist   

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JOB TITLE:

Account Specialist

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Nashville, TN United States

JOB DESCRIPTION:

 The Account Specialist provides direct support to the sales team and is responsible for managing key aspects of the order-to-cash process, including product supply and delivery, order entry, pricing, customer issue resolution, and coordination of claims and invoicing. Works cross functionally with other departments that impacts customer experience and optimization of value chain efficiencies. Works with customers and team to resolve order and invoice issues. This role requires a sense of urgency and attention to detail to react to shifting job scope and timing in the building products industry.

 Order Management 

  • Responsible for Customer interaction and relationship management of assigned accounts 
  • Responsible for management of orders in SAP (new orders, quotes, samples, status/tracking, pricing, billing, credit/return request)
  • Provides support for orders relating to corporate bodies of work 
  • Single point of contact customer inquiries and issue escalation across Sales, Marketing, Pricing, Credit, Billing, Operations, Transportation, and Planning
  • Manages 3rd Party Vendor Orders related to customer orders
  • Collaborate cross-functionally to ensure orders are loaded and shipped on schedule
  • Ensures timely follow up to associated actions related to Sales Orders
  • Manages requests for changes to sales orders (delivery date, material, quantity), inventory availability/supply, lead times, freight estimates
  • Manages Open Order reporting to identify actions and root cause for orders delays
  • Provides accurate and timely processing of monthly orders adjustments
  • Responsible for proactive communication with plants, planning, and sales on order issues
  • Manage difficult conversations with customers regarding order issues and complaints

Sales Support/Process Improvement

  • Liaison between our outside Customers, Sales Representatives, Operations, Materials Planning, Logistics & Transportation, Manufacturing, Marketing, and Billing Services to ensure successful execution orders
  • Develop understanding of customers' business environments and priorities to better anticipate downstream impacts and proactively identify solutions
  • Develop and maintain productive and collaborative relationships with all sales representative personnel and internal colleagues
  • Manages reporting for assigned work area including truck capacity, material adjustments, etc.
  • Ad hoc reporting as requested by management or sales
  • Integral in reviewing work standards for continuous improvement
  • Performs other related duties as directed by management including but not limited to system testing or data mining in SAP 
  • Contact point to answer questions from other departments, plants, and other CSR's
  • Mentor new teammates after completion of training to answers questions and provide guidance for them to be successful

Account Management 

  • Reconciliation of Vendor Orders to ensure POs are shipped and closed appropriately
  • Initiates and resolved Vendor claims
  • Tracking and oversight of order claims between the Customer, plant, transportation
  • Coordinate with cross functional departments to obtain or provide information necessary to resolve issues
  • Coordinating with internal partners to resolve value chain issues, with plants, Product Management, Sales, Transportation, and Finance.
  • Support audit requests as assigned.

 

  • Bachelor's degree or equivalent work experience (typically 4 years of related work experience).
  • 3-5 years of Construction environment experience preferred
  • Order management experience in SAP or equivalent ERP system preferred
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) and Google applications 
  • Ability to build trust and form productive relationships within all levels of an organization 
  • Possess strong business acumen, self-motivated, and able to effectively manage multiple priorities under time constraints

Position Details

POSTED:

Nov 29, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16589664949868751

LOCATION:

United States

CITY:

Nashville, TN

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Account Specialist    Apply

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<div> <p> The Account Specialist provides direct support to the sales team and is responsible for managing key aspects of the order-to-cash process, including product supply and delivery, order entry, pricing, customer issue resolution, and coordination of claims and invoicing. Works cross functionally with other departments that impacts customer experience and optimization of value chain efficiencies. Works with customers and team to resolve order and invoice issues. This role requires a sense of urgency and attention to detail to react to shifting job scope and timing in the building products industry. </p> <p> <strong>Order Management </strong></p> <ul> <li>Responsible for Customer interaction and relationship management of assigned accounts </li> <li>Responsible for management of orders in SAP (new orders, quotes, samples, status/tracking, pricing, billing, credit/return request)</li> <li>Provides support for orders relating to corporate bodies of work </li> <li>Single point of contact customer inquiries and issue escalation across Sales, Marketing, Pricing, Credit, Billing, Operations, Transportation, and Planning</li> <li>Manages 3rd Party Vendor Orders related to customer orders</li> <li>Collaborate cross-functionally to ensure orders are loaded and shipped on schedule</li> <li>Ensures timely follow up to associated actions related to Sales Orders</li> <li>Manages requests for changes to sales orders (delivery date, material, quantity), inventory availability/supply, lead times, freight estimates</li> <li>Manages Open Order reporting to identify actions and root cause for orders delays</li> <li>Provides accurate and timely processing of monthly orders adjustments</li> <li>Responsible for proactive communication with plants, planning, and sales on order issues</li> <li>Manage difficult conversations with customers regarding order issues and complaints</li> </ul> <p><strong>Sales Support/Process Improvement</strong></p> <ul> <li>Liaison between our outside Customers, Sales Representatives, Operations, Materials Planning, Logistics & Transportation, Manufacturing, Marketing, and Billing Services to ensure successful execution orders</li> <li>Develop understanding of customers' business environments and priorities to better anticipate downstream impacts and proactively identify solutions</li> <li>Develop and maintain productive and collaborative relationships with all sales representative personnel and internal colleagues</li> <li>Manages reporting for assigned work area including truck capacity, material adjustments, etc.</li> <li>Ad hoc reporting as requested by management or sales</li> <li>Integral in reviewing work standards for continuous improvement</li> <li>Performs other related duties as directed by management including but not limited to system testing or data mining in SAP </li> <li>Contact point to answer questions from other departments, plants, and other CSR's</li> <li>Mentor new teammates after completion of training to answers questions and provide guidance for them to be successful</li> </ul> <p><strong>Account Management </strong></p> <ul> <li>Reconciliation of Vendor Orders to ensure POs are shipped and closed appropriately</li> <li>Initiates and resolved Vendor claims</li> <li>Tracking and oversight of order claims between the Customer, plant, transportation</li> <li>Coordinate with cross functional departments to obtain or provide information necessary to resolve issues</li> <li>Coordinating with internal partners to resolve value chain issues, with plants, Product Management, Sales, Transportation, and Finance.</li> <li>Support audit requests as assigned.</li> </ul> <p> </p> <ul> <li>Bachelor's degree or equivalent work experience (typically 4 years of related work experience).</li> <li>3-5 years of Construction environment experience preferred</li> <li>Order management experience in SAP or equivalent ERP system preferred</li> <li>Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) and Google applications </li> <li>Ability to build trust and form productive relationships within all levels of an organization </li> <li>Possess strong business acumen, self-motivated, and able to effectively manage multiple priorities under time constraints</li> </ul> </div>


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