Analyst, Epic Apply
Epic PB Analyst II
An Epic Analyst II works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment.
General Information about the Epic CKD Team:
DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients.
The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management.
DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology.
Incident and request resolution 30%
- Monitor ServiceNow for incidents and requests assigned to team
- Follow-up with requesters as needed for additional information
- Update status and document notes and resolution
- Manage team-owned workqueues and error logs
- Some on-call responsibilities for urgent issues
- Management of workqueues and error queues
- Documenting and migrating build
Implementation support 30%
- Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
- Support users and training team with build fixes and responding to questions about workflow design
- Implementation support for new practices and new modules
- Documenting and migrating build
- Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
- Engaging with third parties to define, build, test, and troubleshoot integrated workflows
Upgrade, enhancement, and special projects work 30%
- Support Epic upgrades in assessing needs, completing build, testing, and build
- Work in Nova, Orion, Asana, and other tools to document build steps and statuses
- Work with end users and SMEs to understand enhancement and optimization requests
- Research, design, build, and testing of workflows and enhancements
- Documenting and migrating build
Other duties as assigned 10%
- Mentoring and training of other Epic team members
EXPERIENCE
4 to 6 years
EDUCATION
Bachelor's Degree Required
Master's Preferred
Knowledge and experience in the following areas Preferred:
- Epic Community Connect
- Nephrology and kidney care
- Project management
Proficiency with the following tools Required:
- Epic tools such as Orion, Nova, and Sherlock
- Microsoft Office products
One or more of the following Epic Build Certification(s) REQUIRED:
- Epic PB Claims
- Epic PB Admin
- Charge Router/Electronic Remittance/Contracts
One or more of the following Epic Build Certifications Preferred:
- Data Courier
- Reporting Workbench
- Real Time Eligibility
Project Management Certification Preferred
PMP or CAPM
Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training
Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
