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Business Analyst 5 (REMOTE)

In United States

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Business Analyst 5 (REMOTE)   

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JOB TITLE:

Business Analyst 5 (REMOTE)

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Lansing, MI United States

JOB DESCRIPTION:

Position:  Business Analyst 5 REQ ID:  106566 Direct Client :  State of Michigan -  IT - DTMB - ORS Job Location:   Lansing, MI, Interview Process: Virtual Interview MS Teams w/camera on and integrated audio used. Must use a laptop and be able to share a screen if needed. Duration: 300 hours Position is Remote   Office of Retirement Services (ORS) plans to transform and modernize their current Customer Relationship Management (CRM) application. Today, several separate applications make up their Customer Service line of business solution to provide a multitude of services to retirees and active employees of the five different retirement systems administered by ORS. The Microsoft Dynamics solution will be able to continue to scale with future modernizations. The goal of this project is to Migrate from the current Siebel CRM environment to the Microsoft Dynamics 365 Customer Engagement (CE) solution.   The State of Michigan project team is currently in the process of collecting ORS business requirements for the new CRM Replacement Project and needs business analysts with expertise in building an effective RFS for submission to State of Michigan procurement. These Business Analysts will support the current CRM project manager throughout the remainder of the business requirements and RFS writing process by: · Attend business requirements meetings for the purpose of requirements analysis · Work with SOM project staff to clarify CRM Replacement requirements · Requirements analysis and the ability to decipher what is said to what is really wanted or needed. · Communication and translating requirements between the business and technical teams. · Produce understandable yet highly detailed requirements, process flows for the business and technical teams. · Lead and support the conversion of CRM Replacement Project business requirements into an effective RFS document.

Position Details

POSTED:

Sep 24, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16572096357721869

LOCATION:

United States

CITY:

Lansing, MI

Job Origin:

OORWIN_ORGANIC_FEED

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Aug 19, 2017 9am-6pm
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Position:  Business Analyst 5 REQ ID:  106566 Direct Client :  State of Michigan -  IT - DTMB - ORS Job Location:   Lansing, MI, Interview Process: Virtual Interview MS Teams w/camera on and integrated audio used. Must use a laptop and be able to share a screen if needed. Duration: 300 hours Position is Remote   Office of Retirement Services (ORS) plans to transform and modernize their current Customer Relationship Management (CRM) application. Today, several separate applications make up their Customer Service line of business solution to provide a multitude of services to retirees and active employees of the five different retirement systems administered by ORS. The Microsoft Dynamics solution will be able to continue to scale with future modernizations. The goal of this project is to Migrate from the current Siebel CRM environment to the Microsoft Dynamics 365 Customer Engagement (CE) solution.   The State of Michigan project team is currently in the process of collecting ORS business requirements for the new CRM Replacement Project and needs business analysts with expertise in building an effective RFS for submission to State of Michigan procurement. These Business Analysts will support the current CRM project manager throughout the remainder of the business requirements and RFS writing process by: · Attend business requirements meetings for the purpose of requirements analysis · Work with SOM project staff to clarify CRM Replacement requirements · Requirements analysis and the ability to decipher what is said to what is really wanted or needed. · Communication and translating requirements between the business and technical teams. · Produce understandable yet highly detailed requirements, process flows for the business and technical teams. · Lead and support the conversion of CRM Replacement Project business requirements into an effective RFS document.


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