• Snapboard
  • Activity
  • Reports
  • Campaign
Welcome ,

Chat with the recruiter

...Minimize

Hey I'm Online! Leave me a message.
Let me know if you have any questions.

Business Systems Analyst with ServiceNow service Portal experience

In California / United States

Save this job

Business Systems Analyst with ServiceNow service Portal experience   

Click on the below icons to share this job to Linkedin, Twitter!
JOB TITLE:
Business Systems Analyst with ServiceNow service Portal experience
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Santa Clara California / United States

JOB DESCRIPTION :

Job title: Business Systems Analyst

Location: Remote/Santa Clara, CA

Duration: 6 months

W2 Candidates

This position is not open for C2C

Position Overview:

  • Analyzes complex business problems to be solved with automated systems.
  • Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
  • Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
  • Designs details of automated systems.
  • May provide consultation to users in the area of automated systems.
  • May lead cross-functional linked teams to address business or systems issues.

What you get to do in this role:

  • Design solutions and processes for the ServiceNow platform
  • Understand business drivers and map business needs to functional design.
  • Develop future solution strategies by working closely with Business & Development teams.
  • Document functional business requirements, process flow diagrams, and business use cases.
  • Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)
  • Build proofs-of-concept (POC) for potential new solutions and technologies by working closely with product management and engineering teams.
  • Accountable for the timely delivery of projects as per established roadmaps by working closely with business teams
  • Create and present functional and technical design including data analysis to the business teams, and gather feedback to influence solution design and approach
  • Act as functional expert and own the Employee Experience Mobile product/applications roadmap.
  • Facilitate review sessions with functional owners and end-user representatives
  • Participate in end to end implementation planning including project management, issue management, communication and change management
  • Write and review QA and UAT test scripts
  • Drive UAT with business users including coordination and user acceptance signoff
  • Preparation of user documentation and training documentation as necessary
  • Leverage business knowledge and expertise to drive business process improvements

In order to be successful in this role, we need someone who has:

  • Minimum 12 years' experience as a business analyst or related experience with a Bachelor's degree or 10 years plus a Master's degree.
  • ServiceNow platform experience in driving solutions in an enterprise environment strongly preferred.
  • A proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions.
  • Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis
  • Demonstrated ability to have successfully completed multiple, complex technical projects
  • Demonstrated experience in project conceptualization and planning
  • Ability to communicate in a clear, concise and professional manner, tailored to the appropriate audience
  • Ability to lead and work collaboratively within a business unit team and have strong influencing skills
  • Must be able to manage multiple priorities and complex tasks in a dynamic work environment
  • Must have experience preparing end-user documentation and conducting end-user training
  • Business Analysis experience in a high-tech (preferable software) company highly desirable.
  • Project Management experience a plus
  • ServiceNow System Administrator Certification highly desired
  • Flexibility to work with a variety of personalities and styles
  • Adaptable to work in a varied, high-paced exiting, fun environment
  • Must be technically savvy and able to design and build applications that meet business goals and objectives
  • Must be a self-starter and keen to explore new solutions
  • Must be someone who is intellectually curious and excited about working with customers and gets gratification from building useful IT applications and solutions

Position Details

Apr 25, 2021
S1617465812063549
California / United States
Santa Clara
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Business Systems Analyst with ServiceNow service Portal experience    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Job title: Business Systems Analyst

Location: Remote/Santa Clara, CA

Duration: 6 months

W2 Candidates

This position is not open for C2C

Position Overview:

  • Analyzes complex business problems to be solved with automated systems.
  • Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
  • Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
  • Designs details of automated systems.
  • May provide consultation to users in the area of automated systems.
  • May lead cross-functional linked teams to address business or systems issues.

What you get to do in this role:

  • Design solutions and processes for the ServiceNow platform
  • Understand business drivers and map business needs to functional design.
  • Develop future solution strategies by working closely with Business & Development teams.
  • Document functional business requirements, process flow diagrams, and business use cases.
  • Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)
  • Build proofs-of-concept (POC) for potential new solutions and technologies by working closely with product management and engineering teams.
  • Accountable for the timely delivery of projects as per established roadmaps by working closely with business teams
  • Create and present functional and technical design including data analysis to the business teams, and gather feedback to influence solution design and approach
  • Act as functional expert and own the Employee Experience Mobile product/applications roadmap.
  • Facilitate review sessions with functional owners and end-user representatives
  • Participate in end to end implementation planning including project management, issue management, communication and change management
  • Write and review QA and UAT test scripts
  • Drive UAT with business users including coordination and user acceptance signoff
  • Preparation of user documentation and training documentation as necessary
  • Leverage business knowledge and expertise to drive business process improvements

In order to be successful in this role, we need someone who has:

  • Minimum 12 years' experience as a business analyst or related experience with a Bachelor's degree or 10 years plus a Master's degree.
  • ServiceNow platform experience in driving solutions in an enterprise environment strongly preferred.
  • A proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions.
  • Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis
  • Demonstrated ability to have successfully completed multiple, complex technical projects
  • Demonstrated experience in project conceptualization and planning
  • Ability to communicate in a clear, concise and professional manner, tailored to the appropriate audience
  • Ability to lead and work collaboratively within a business unit team and have strong influencing skills
  • Must be able to manage multiple priorities and complex tasks in a dynamic work environment
  • Must have experience preparing end-user documentation and conducting end-user training
  • Business Analysis experience in a high-tech (preferable software) company highly desirable.
  • Project Management experience a plus
  • ServiceNow System Administrator Certification highly desired
  • Flexibility to work with a variety of personalities and styles
  • Adaptable to work in a varied, high-paced exiting, fun environment
  • Must be technically savvy and able to design and build applications that meet business goals and objectives
  • Must be a self-starter and keen to explore new solutions
  • Must be someone who is intellectually curious and excited about working with customers and gets gratification from building useful IT applications and solutions