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CRM Business Analyst

In Maryland / United States

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CRM Business Analyst   

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JOB TITLE:

CRM Business Analyst

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Gaithersburg Maryland / United States

JOB DESCRIPTION:

Hi,

Below is the job description,Please do send me your updated resume if you are interested:
Position: Business Analyst
Location:

101 Orchard Ridge Dr
Gaithersburg
Maryland
USA
20878
Duration: 6 months Extendable Contract
Client:AstraZeneca & MedImmune
Note: Candidates should be available to start as soon as possible. Start date could c
hange, to an earlier date, depending on when the right candidate has been identified.

**If Candidate has Contact Center Suite of Tools - that is highly desirable.
no

Business Analyst Job Description

The Business Analyst (BA) will be part of the Access Services Project Management Team. The BA will be responsible for eliciting, analyzing, validating, specifying, verifying, and managing the business needs of the project stakeholders, and end users. The successful candidate will work closely with business units, subject matter experts and technical resources to identify business needs, define project requirements, develop requirements and manage the development effort to completion.

Key Role/Responsibilities:
Conduct business analysis. Work collaboratively with project teams, end users/stakeholders to analyze, understand, and document the business processes or needs with the goal of recommending a technology and / or process solution. Document functional analysis and create detailed business requirements; analyze and suggest improvements to business processes with system solutions, and make system recommendations to meet project needs, participate in projects to ensure solutions meet user requirements.
Work with stakeholders to elicit, document, and manage functional, and non-functional requirements. Conduct requirements analysis, model the business process using process diagrams, flowcharts, data models, decision models. Document as-is and to-be process diagrams. Identify gaps for potential technology solutions. Explore methods of user interaction utilizing use cases, storyboards, wireframes, and user stories. Verify and validate requirements and contribute to development of a test plan. Assess proposed solution and its ability to meet stakeholder requirements.
Generate, validate, and maintain analytical reports from a variety of sources in support of operations and applications. Develop new deliverables as needed based on operational requirements and following best-practices for documentation and delivery. Analyze operational data to identify trends, issues, and opportunities to improve customer satisfaction and operational efficiency. Make recommendations based on findings.
Create and maintain use cases, user stories, system requirements specifications, requirements traceability matrix, interface requirements with other systems, and user guides.
Conduct and participate in peer reviews for requirements and other stage gate artifacts
Development of test scenarios and test cases, and testing activities necessary to assess the quality and completion of system implementations
Facilitate user acceptance testing with users and clients
Assist Project Manager, and Directors in project related tasks
Work collaboratively with peers to coordinate the overall delivery of technology solutions


Minimum Requirements:
Bachelor's degree in Business Administration, Information Systems, or equivalent years of professional work experience in related discipline
At least 3+ years of experience working on IT related projects
At least 3+ years of experience with documenting processes; requirements gathering, analysis
Strong grasp of MS Office (Word, Excel, PowerPoint, Outlook, and Visio)
Excellent verbal, written, and interpersonal communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Demonstrated ability to communicate in both verbal and written communication
Demonstrated analytical and problem solving skills
Familiarity with general business functions
Strong organizational skills; attention to detail
Ability to multitask and work on multiple parallel projects
Ability to prioritize work assignments, communicate progress, and deliver on time
Broad working knowledge and experience with healthcare applications and technology
Experienced with Agile methodology


Preferred Requirements:
Experience with Customer Relationship Management applications (CRM)
Experience with Scaled Agile Framework (SAFe)
Experience with Telephony or Contact Center Suite of tools
Experience with Portal development
--
-------

Position Details

POSTED:

Jun 28, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1620838451705933

LOCATION:

Maryland / United States

CITY:

Gaithersburg

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

CRM Business Analyst    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Hi,

Below is the job description,Please do send me your updated resume if you are interested:
Position: Business Analyst
Location:

101 Orchard Ridge Dr
Gaithersburg
Maryland
USA
20878
Duration: 6 months Extendable Contract
Client:AstraZeneca & MedImmune
Note: Candidates should be available to start as soon as possible. Start date could c
hange, to an earlier date, depending on when the right candidate has been identified.

**If Candidate has Contact Center Suite of Tools - that is highly desirable.
no

Business Analyst Job Description

The Business Analyst (BA) will be part of the Access Services Project Management Team. The BA will be responsible for eliciting, analyzing, validating, specifying, verifying, and managing the business needs of the project stakeholders, and end users. The successful candidate will work closely with business units, subject matter experts and technical resources to identify business needs, define project requirements, develop requirements and manage the development effort to completion.

Key Role/Responsibilities:
Conduct business analysis. Work collaboratively with project teams, end users/stakeholders to analyze, understand, and document the business processes or needs with the goal of recommending a technology and / or process solution. Document functional analysis and create detailed business requirements; analyze and suggest improvements to business processes with system solutions, and make system recommendations to meet project needs, participate in projects to ensure solutions meet user requirements.
Work with stakeholders to elicit, document, and manage functional, and non-functional requirements. Conduct requirements analysis, model the business process using process diagrams, flowcharts, data models, decision models. Document as-is and to-be process diagrams. Identify gaps for potential technology solutions. Explore methods of user interaction utilizing use cases, storyboards, wireframes, and user stories. Verify and validate requirements and contribute to development of a test plan. Assess proposed solution and its ability to meet stakeholder requirements.
Generate, validate, and maintain analytical reports from a variety of sources in support of operations and applications. Develop new deliverables as needed based on operational requirements and following best-practices for documentation and delivery. Analyze operational data to identify trends, issues, and opportunities to improve customer satisfaction and operational efficiency. Make recommendations based on findings.
Create and maintain use cases, user stories, system requirements specifications, requirements traceability matrix, interface requirements with other systems, and user guides.
Conduct and participate in peer reviews for requirements and other stage gate artifacts
Development of test scenarios and test cases, and testing activities necessary to assess the quality and completion of system implementations
Facilitate user acceptance testing with users and clients
Assist Project Manager, and Directors in project related tasks
Work collaboratively with peers to coordinate the overall delivery of technology solutions


Minimum Requirements:
Bachelor's degree in Business Administration, Information Systems, or equivalent years of professional work experience in related discipline
At least 3+ years of experience working on IT related projects
At least 3+ years of experience with documenting processes; requirements gathering, analysis
Strong grasp of MS Office (Word, Excel, PowerPoint, Outlook, and Visio)
Excellent verbal, written, and interpersonal communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Demonstrated ability to communicate in both verbal and written communication
Demonstrated analytical and problem solving skills
Familiarity with general business functions
Strong organizational skills; attention to detail
Ability to multitask and work on multiple parallel projects
Ability to prioritize work assignments, communicate progress, and deliver on time
Broad working knowledge and experience with healthcare applications and technology
Experienced with Agile methodology


Preferred Requirements:
Experience with Customer Relationship Management applications (CRM)
Experience with Scaled Agile Framework (SAFe)
Experience with Telephony or Contact Center Suite of tools
Experience with Portal development
--
-------


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