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CUSTOMER SERVICE REP (CSR)

In California / United States

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CUSTOMER SERVICE REP (CSR)   

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JOB TITLE:

CUSTOMER SERVICE REP (CSR)

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Orange California / United States

JOB DESCRIPTION:

CUSTOMER SERVICE REP (CSR)

Leading distribution company with plants throughout the U.S. and worldwide.

We have immediate openings for CSR to join our team.

Work from Monday to Friday, 8am-5pm, working every Saturday from 9am-2pm


WHAT YOU'LL DO

Our CSR's are in the showroom, and they are conducting both face to face and over the phone customer service. A plus if they have logistics or A/R related background, it will help them perform their job better
  • Effective and efficient handling of customer transactions.
  • Accurately record and maintain customer contact information and details.
  • Build and maintain company customer relationships.
  • Answer inbound sales calls and make outbound sales calls.
  • Consistent following up on promises and commitments in a timely manner with customers.
  • Track stock levels to ensure customer orders are handled effectively.
  • Assist customers in determining order requirements or services.
  • Appropriately identify and escalate customer issues.
  • Quote prices and credit terms, and prepare sales orders for customers.
  • Complete sales transactions and processing of payments.
  • Schedule trucking and delivery of material to customer, based on delivery schedule.
  • Create shipping order and packing list.
  • Troubleshoot customer issues during delivery process.
  • Partner with Sales Representative to keep account transactions and literature up to date.
  • Practice Customer focus, collaboration, and communication with team
  • Retain up to date knowledge of company products
  • Perform additional duties as required and or requested.

SKILLS YOU'LL NEED

  • 2 Years of customer Service experience (required), logistics experience is a plus.
  • This employee will deal with a lot of shipments. A/R experience is also a plus, they will help with issuing credits.
  • Candidate must be comfortable with customer-facing sales visits.
  • High School education required. Some college work completed preferred.
  • Proficiency MS Office Suite (Outlook, Word & Excel)
  • Demonstrated experience with the use of computer and work on multiple windows
  • Bilingual (Spanish) preferred
  • Excellent communication skills
  • Ability to multi-task and goal-oriented

COMPENSATION/BENEFITS

  • up to $18/hour plus OT
  • Paid Vacation
  • 401K
NEXT STEPS
  • Apply Now - takes less than 30 seconds to complete a quick form.
  • We personally review every application and we take it very seriously.
  • For obvious reasons, we may not be able to respond to every application.
  • However, if you need to follow up on your status, feel free to email Naomi Bunce (Naomi at 7Eagle dot com) after four business days.

We strongly encourage Veterans and Military Spouses to apply.

Position Details

POSTED:

Jul 13, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S162048707391411040

LOCATION:

California / United States

CITY:

Orange

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

CUSTOMER SERVICE REP (CSR)    Apply

Click on the below icons to share this job to Linkedin, Twitter!

CUSTOMER SERVICE REP (CSR)

Leading distribution company with plants throughout the U.S. and worldwide.

We have immediate openings for CSR to join our team.

Work from Monday to Friday, 8am-5pm, working every Saturday from 9am-2pm


WHAT YOU'LL DO

Our CSR's are in the showroom, and they are conducting both face to face and over the phone customer service. A plus if they have logistics or A/R related background, it will help them perform their job better
  • Effective and efficient handling of customer transactions.
  • Accurately record and maintain customer contact information and details.
  • Build and maintain company customer relationships.
  • Answer inbound sales calls and make outbound sales calls.
  • Consistent following up on promises and commitments in a timely manner with customers.
  • Track stock levels to ensure customer orders are handled effectively.
  • Assist customers in determining order requirements or services.
  • Appropriately identify and escalate customer issues.
  • Quote prices and credit terms, and prepare sales orders for customers.
  • Complete sales transactions and processing of payments.
  • Schedule trucking and delivery of material to customer, based on delivery schedule.
  • Create shipping order and packing list.
  • Troubleshoot customer issues during delivery process.
  • Partner with Sales Representative to keep account transactions and literature up to date.
  • Practice Customer focus, collaboration, and communication with team
  • Retain up to date knowledge of company products
  • Perform additional duties as required and or requested.

SKILLS YOU'LL NEED

  • 2 Years of customer Service experience (required), logistics experience is a plus.
  • This employee will deal with a lot of shipments. A/R experience is also a plus, they will help with issuing credits.
  • Candidate must be comfortable with customer-facing sales visits.
  • High School education required. Some college work completed preferred.
  • Proficiency MS Office Suite (Outlook, Word & Excel)
  • Demonstrated experience with the use of computer and work on multiple windows
  • Bilingual (Spanish) preferred
  • Excellent communication skills
  • Ability to multi-task and goal-oriented

COMPENSATION/BENEFITS

  • up to $18/hour plus OT
  • Paid Vacation
  • 401K
NEXT STEPS
  • Apply Now - takes less than 30 seconds to complete a quick form.
  • We personally review every application and we take it very seriously.
  • For obvious reasons, we may not be able to respond to every application.
  • However, if you need to follow up on your status, feel free to email Naomi Bunce (Naomi at 7Eagle dot com) after four business days.

We strongly encourage Veterans and Military Spouses to apply.


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