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Call Center - 2nd Shift

In North Carolina / United States

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Call Center - 2nd Shift   

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JOB TITLE:
Call Center - 2nd Shift
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Charlotte North Carolina / United States

JOB DESCRIPTION :
Call Center
Pay Rate: $12.52/HR
2nd Shift
Sunday-Thursday. Sunday:11:30AM-8:00 PM. Mon.-Thurs: 12:00 PM- 8:30 PM
**TRAINING IS 1ST SHIFT***

Cortech is seeking for Call Center Reps in Charlotte, NC.


Job Duties: Perform a variety of tele-recruiting functions in support of the defined goals for the Division

1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls.
2. Schedule appointments while providing positive service experience to maximize donor show rates.
3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
8. Respond to or transfer inbound calls to the appropriate party.
9. Perform other related duties as assigned.
10. May coordinate support of community and business donor groups to assure a positive image. Other duties as assigned.

Qualifications:
--High school diploma or equivalent required.
--Minimum one year of telemarketing, customer service or call center experience is required.
--Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs.
--Excellent customer service and problem-solving skills required.
--Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center.

Position Details

Jun 12, 2021
Accounting and Clerical
S16204860805914614
North Carolina / United States
Charlotte
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Call Center - 2nd Shift    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Call Center
Pay Rate: $12.52/HR
2nd Shift
Sunday-Thursday. Sunday:11:30AM-8:00 PM. Mon.-Thurs: 12:00 PM- 8:30 PM
**TRAINING IS 1ST SHIFT***

Cortech is seeking for Call Center Reps in Charlotte, NC.


Job Duties: Perform a variety of tele-recruiting functions in support of the defined goals for the Division

1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls.
2. Schedule appointments while providing positive service experience to maximize donor show rates.
3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
8. Respond to or transfer inbound calls to the appropriate party.
9. Perform other related duties as assigned.
10. May coordinate support of community and business donor groups to assure a positive image. Other duties as assigned.

Qualifications:
--High school diploma or equivalent required.
--Minimum one year of telemarketing, customer service or call center experience is required.
--Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs.
--Excellent customer service and problem-solving skills required.
--Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center.