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Call Center Manager

In Florida / United States

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Call Center Manager   

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JOB TITLE:

Call Center Manager

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Tampa Florida / United States

JOB DESCRIPTION:

Title : Call Center Manager

Location : Tampa

Duration : FTE

Required Skills/Experience:

Experience in managing large call center operations team of 250+ resources in outsourced environment

Experienced in Healthcare customer service environment is good to have

Should have experience on hiring and training front line agents to deliver required quality and productivity targets

Ability to build & motivate teams

Ability to manage Client escalations and Client relationships

Ensure adherence to KPI and SLAs in Call center environment

Ensure attritions targets are not breached

Actively and regularly participate in governance calls with the clients for effective process management

Manage operations through end to end planning, metrics review and root cause analysis.

Should have very strong grip on every product and service the team is supporting with subject matter expertise on

each line of business

Manage Client relationship as part of operations delivery

Drive change by successful implementation of process improvement recommendations

Review overall staff performance and recommend training needs

Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery

Position Details

POSTED:

Aug 22, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16204863637211569

LOCATION:

Florida / United States

CITY:

Tampa

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Call Center Manager    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Title : Call Center Manager

Location : Tampa

Duration : FTE

Required Skills/Experience:

Experience in managing large call center operations team of 250+ resources in outsourced environment

Experienced in Healthcare customer service environment is good to have

Should have experience on hiring and training front line agents to deliver required quality and productivity targets

Ability to build & motivate teams

Ability to manage Client escalations and Client relationships

Ensure adherence to KPI and SLAs in Call center environment

Ensure attritions targets are not breached

Actively and regularly participate in governance calls with the clients for effective process management

Manage operations through end to end planning, metrics review and root cause analysis.

Should have very strong grip on every product and service the team is supporting with subject matter expertise on

each line of business

Manage Client relationship as part of operations delivery

Drive change by successful implementation of process improvement recommendations

Review overall staff performance and recommend training needs

Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery


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