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Call Centre Operator - El Paso, TX

In Texas / United States

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Call Centre Operator - El Paso, TX   

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JOB TITLE:

Call Centre Operator - El Paso, TX

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

El Paso Texas / United States

JOB DESCRIPTION:

Profile: Customer Service Analysts / Contact Center
Location: Remote - El Paso, TX
IMPORTANT:
- Locals to El Paso prefferred.
-Candidates should have stable internet connection at home (no connecting to work from hotspots, etc)
- US Citizens only
- Remote position while current situation settles. Locals to El Paso may be required to work onsite eventually.

Role Description:

Remote worker verification process to be put in place immediately. Some of these items are already in place but we need to move forward and formalize this visual audit for all new joiners. We will also audit on an annual basis.

Job profile should include the expectation of a remote workspace audit (via webcam or phonecam)
Inspection time less than 5 min

Closed workspace (any room that can be closed by a door, office, bedroom, etc.)
o No shared living spaces unless living alone
If the laptop or screen can be seen from a window it must be covered(shade, blinds, curtains, etc.)
Highspeed Internet verification (screenshot of bandwidth, Fiber, Cable, DSL
o No satellite or mobile broadband connections
Quiet and focused work environment
o No personal responsibilities during working hours
o No barking dogs or other domestic noises

Skillset required:
BASIC COMPUTING TROUBLESHOOTING.
Being able to utilize Office suite to go trough their emails, basically set up an online account, reset a password things of this nature which may be routine for a regular computer user.

Productivity Management:
Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA's.
S/he should ensure accuracy in the tasks completed.
Demonstrate analytical capabilities while performing tasks.
Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating

Specialized/Practical Knowledge
Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
Good proficiency on English language.
- Computer literate, should be able to work with different programs and screens with the customer on the line.
Exposure to business domain is an added advantage.
Excellent grasping powers able to understand the various processes.
Team player with excellent verbal and written communication skill.
Should have working knowledge of xxxxx Office skills (excel in particular) and dual monitor handling.
Willing to work in 24/7 environment and sign a service agreement as per company norms.
Ability to work in flexible work schedule, including holidays & weekends.

KNOWLEDGE, SKILLS AND ABILITIES

Should be committed and focused to succeed under challenging work environment
Should be able to adapt with the changes in the processes and updates in a dynamic process.
Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
Should seek feedback on one's performance and uses that feedback to grow
Open for working in high pressure environment.
All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.
Customer Service Associate/Customer Care Representative

PLEASE NOTE:
Computer skills are a must.
Call center experience preferred.
The job requires multitask, data entry and soft experience using the phone to call.
Able to solve problems.

These are the states we can have candidates:

Texas - El Paso preferred
Florida
Pennsylvania
Georgia
Tennessee
North Carolina
Oklahoma
Colorado


----------------------
Vera Rosales
vera@softhqinc.com

Position Details

POSTED:

Sep 12, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16204863342131125

LOCATION:

Texas / United States

CITY:

El Paso

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Call Centre Operator - El Paso, TX    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Profile: Customer Service Analysts / Contact Center
Location: Remote - El Paso, TX
IMPORTANT:
- Locals to El Paso prefferred.
-Candidates should have stable internet connection at home (no connecting to work from hotspots, etc)
- US Citizens only
- Remote position while current situation settles. Locals to El Paso may be required to work onsite eventually.

Role Description:

Remote worker verification process to be put in place immediately. Some of these items are already in place but we need to move forward and formalize this visual audit for all new joiners. We will also audit on an annual basis.

Job profile should include the expectation of a remote workspace audit (via webcam or phonecam)
Inspection time less than 5 min

Closed workspace (any room that can be closed by a door, office, bedroom, etc.)
o No shared living spaces unless living alone
If the laptop or screen can be seen from a window it must be covered(shade, blinds, curtains, etc.)
Highspeed Internet verification (screenshot of bandwidth, Fiber, Cable, DSL
o No satellite or mobile broadband connections
Quiet and focused work environment
o No personal responsibilities during working hours
o No barking dogs or other domestic noises

Skillset required:
BASIC COMPUTING TROUBLESHOOTING.
Being able to utilize Office suite to go trough their emails, basically set up an online account, reset a password things of this nature which may be routine for a regular computer user.

Productivity Management:
Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA's.
S/he should ensure accuracy in the tasks completed.
Demonstrate analytical capabilities while performing tasks.
Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating

Specialized/Practical Knowledge
Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
Good proficiency on English language.
- Computer literate, should be able to work with different programs and screens with the customer on the line.
Exposure to business domain is an added advantage.
Excellent grasping powers able to understand the various processes.
Team player with excellent verbal and written communication skill.
Should have working knowledge of xxxxx Office skills (excel in particular) and dual monitor handling.
Willing to work in 24/7 environment and sign a service agreement as per company norms.
Ability to work in flexible work schedule, including holidays & weekends.

KNOWLEDGE, SKILLS AND ABILITIES

Should be committed and focused to succeed under challenging work environment
Should be able to adapt with the changes in the processes and updates in a dynamic process.
Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
Should seek feedback on one's performance and uses that feedback to grow
Open for working in high pressure environment.
All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.
Customer Service Associate/Customer Care Representative

PLEASE NOTE:
Computer skills are a must.
Call center experience preferred.
The job requires multitask, data entry and soft experience using the phone to call.
Able to solve problems.

These are the states we can have candidates:

Texas - El Paso preferred
Florida
Pennsylvania
Georgia
Tennessee
North Carolina
Oklahoma
Colorado


----------------------
Vera Rosales
vera@softhqinc.com


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