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Client Relationship Manager-SFO- Retail

In United States

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Client Relationship Manager-SFO- Retail   

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JOB TITLE:

Client Relationship Manager-SFO- Retail

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

San Francisco, CA United States

JOB DESCRIPTION:

BU Description Our Retail, consumer Goods, Travel & Hospitality Business Unit delivering at the intersection of physical, digital and human worlds. Our BU supports world's largest brands in Retail and Consumer Goods such as Apparel, Specialty stores, Electronics, Food and BeveragesWith a large team of dedicated professionals, this practice provides domain-aligned consulting, IT, business process, digital transformation and analytics solutions globally Opportunity Client Relationship Managers are key contributors to commercial side of Client IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well. Key Responsibilities Build trusted relationships with client stakeholders Understand the client environment, issues, and priorities Work with clients to define their problems and co-create solutions Drive RFPs and proactive bids with regards to renewals, extensions, and expansion Track of industry trends relevant to client business and bring forth proactive ideas and solutions Serve as the day-to-day point of contact for clients Responsible for backlog growth including renewals and extensions of current engagements Lead the onsite project teams and ensure they understand the client environment Measures A CRM shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are bid vs did, renewal win rates, & client experience. Qualifications Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services/ digital services, offshore/outsourcing industry. Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account. Experience in digital services/solutions Very good understanding of latest top trends and offerings in Retail and Consumer Goods industries BS Degree Preferred Qualifications MS or MBA degree preferred Strong background in a project environment and application development. Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment Must be detail oriented and able to manage and maintain all facets of complex assignments. Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences #LI-PM1 Employee Status: Full Time Employee Travel: No Job Level: Professional Job Type: Standard

Position Details

POSTED:

Dec 07, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16572384653886807

LOCATION:

United States

CITY:

San Francisco, CA

Job Origin:

OORWIN_ORGANIC_FEED

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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BU Description Our Retail, consumer Goods, Travel & Hospitality Business Unit delivering at the intersection of physical, digital and human worlds. Our BU supports world's largest brands in Retail and Consumer Goods such as Apparel, Specialty stores, Electronics, Food and BeveragesWith a large team of dedicated professionals, this practice provides domain-aligned consulting, IT, business process, digital transformation and analytics solutions globally Opportunity Client Relationship Managers are key contributors to commercial side of Client IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well. Key Responsibilities Build trusted relationships with client stakeholders Understand the client environment, issues, and priorities Work with clients to define their problems and co-create solutions Drive RFPs and proactive bids with regards to renewals, extensions, and expansion Track of industry trends relevant to client business and bring forth proactive ideas and solutions Serve as the day-to-day point of contact for clients Responsible for backlog growth including renewals and extensions of current engagements Lead the onsite project teams and ensure they understand the client environment Measures A CRM shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are bid vs did, renewal win rates, & client experience. Qualifications Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services/ digital services, offshore/outsourcing industry. Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account. Experience in digital services/solutions Very good understanding of latest top trends and offerings in Retail and Consumer Goods industries BS Degree Preferred Qualifications MS or MBA degree preferred Strong background in a project environment and application development. Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment Must be detail oriented and able to manage and maintain all facets of complex assignments. Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences #LI-PM1 Employee Status: Full Time Employee Travel: No Job Level: Professional Job Type: Standard


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