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Consultant II System Engineer- Core Technical Infrastructure

In United States

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Consultant II System Engineer- Core Technical Infrastructure   

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JOB TITLE:

Consultant II System Engineer- Core Technical Infrastructure

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Richardson, TX | Richmond, VA United States

JOB DESCRIPTION:

Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience. Required Skills: · 2 or more years Bluecoat proxy experience · 1 or more years FireEye experience · 1 or more years Alteon experience Desired Skills: • 5 or more years Bluecoat proxy experience • Knowledge of authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active Directory •Advanced networking troubleshooting and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Socks, etc.) • Experienced in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors.  • Content inspection experience • Excellent customer facing communication skills, customer support and knowledge of ITIL best practices. Responsibilities: · Managing incoming Incident tickets on the Bank's Service Management tool to provide operations support and triage to restore service adhering to the Bank's standard SLAs · Create, modify and represent appropriate configuration changes required to restore service on incidents in adherence to the Bank's Change Management procedures. · Provide resolution to Web Content Filtering and Threat /Malware P1, P2 and P3 incidents including troubleshooting at a network level, engaging vendors, next levels of escalation and documenting incident restoration. · Work with Problem Management on root cause analysis and corrective actions to prevent a repeat of the associated incidents. · Responsible for Service Request Fulfillment including analysis of the incoming Request to better understand the customer's business & technical needs, prioritizing dates, scheduling and executing the required changes. · Collaborate with other internal/external Bank teams such as Network Operations, Engineering and Architecture, and clients on core configuration design requirements /standards and impact assessment. · Create, peer review, and implement proxy/malware designs based on service requests. · Leverage designated tools and resources to create technical designs that will drive implementation during a pre-approved change window as necessary. · Responsible for documentation, monitoring, troubleshooting, and evaluation of network and infrastructure systems, working towards solving and resolving network incidents. · Perform design validation testing and pre-work in nonproduction environments when necessary to ensure successful implementation in production. · Communicate the status and progress to the customer on a daily basis via the Bank's systems of record and respond to requests and incidents in adherence to standard SLAs. · Identify the solution, design the plan, and prepare required documents · Adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions. · Provide resolution and implementation support, as needed, to other Suppliers and Bank teams. · Ensure new systems are monitored at the right level with alarming and ticket generation tested. Ensure additions and deletions are entered in the Bank's systems of record for designs and that monitoring systems are updated on a timely basis. · Work with Bank teams and customers to ensure solutions are aligned with support requirements and that the transition and delivery of new systems or upgrades are seamlessly transitioned to production support teams and suppliers. · Provide proper hand off of ticket/design and relevant details when necessary.

Position Details

POSTED:

Oct 03, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S16545600375754473

LOCATION:

United States

CITY:

Richardson, TX | Richmond, VA

Job Origin:

OORWIN_ORGANIC_FEED

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Consultant II System Engineer- Core Technical Infrastructure    Apply

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Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience. Required Skills: · 2 or more years Bluecoat proxy experience · 1 or more years FireEye experience · 1 or more years Alteon experience Desired Skills: • 5 or more years Bluecoat proxy experience • Knowledge of authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active Directory •Advanced networking troubleshooting and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Socks, etc.) • Experienced in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors.  • Content inspection experience • Excellent customer facing communication skills, customer support and knowledge of ITIL best practices. Responsibilities: · Managing incoming Incident tickets on the Bank's Service Management tool to provide operations support and triage to restore service adhering to the Bank's standard SLAs · Create, modify and represent appropriate configuration changes required to restore service on incidents in adherence to the Bank's Change Management procedures. · Provide resolution to Web Content Filtering and Threat /Malware P1, P2 and P3 incidents including troubleshooting at a network level, engaging vendors, next levels of escalation and documenting incident restoration. · Work with Problem Management on root cause analysis and corrective actions to prevent a repeat of the associated incidents. · Responsible for Service Request Fulfillment including analysis of the incoming Request to better understand the customer's business & technical needs, prioritizing dates, scheduling and executing the required changes. · Collaborate with other internal/external Bank teams such as Network Operations, Engineering and Architecture, and clients on core configuration design requirements /standards and impact assessment. · Create, peer review, and implement proxy/malware designs based on service requests. · Leverage designated tools and resources to create technical designs that will drive implementation during a pre-approved change window as necessary. · Responsible for documentation, monitoring, troubleshooting, and evaluation of network and infrastructure systems, working towards solving and resolving network incidents. · Perform design validation testing and pre-work in nonproduction environments when necessary to ensure successful implementation in production. · Communicate the status and progress to the customer on a daily basis via the Bank's systems of record and respond to requests and incidents in adherence to standard SLAs. · Identify the solution, design the plan, and prepare required documents · Adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions. · Provide resolution and implementation support, as needed, to other Suppliers and Bank teams. · Ensure new systems are monitored at the right level with alarming and ticket generation tested. Ensure additions and deletions are entered in the Bank's systems of record for designs and that monitoring systems are updated on a timely basis. · Work with Bank teams and customers to ensure solutions are aligned with support requirements and that the transition and delivery of new systems or upgrades are seamlessly transitioned to production support teams and suppliers. · Provide proper hand off of ticket/design and relevant details when necessary.


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