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Customer Contract Administration

In California / United States

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Customer Contract Administration   

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JOB TITLE:

Customer Contract Administration

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

San Diego California / United States

JOB DESCRIPTION:

Work hours: 8am 5pm hybrid schedule, must be local In office: Monday, Tuesday, Thursday. Remote: Wednesday, Friday
3 Must haves on the resume: Practical use/experience with Excel (intermediate level), Must be able to work with high volume, must be able to multi task Ideally a candidate who is comfortable and has experience with telecommuting would be great
Essential Responsibilities:
Provide pre and post-deal support for all Dispensing asset/deal change requests. Interacting and proactively communicating with Sales, Contracts and Implementation teams on a daily basis to manage post-deal activity to ensure a billing decision is executed or an adjustment to the contractual term is created and executed by the customer
Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation
Process and coordinate all Lease Buyout Requests activities system termination, RMA pick up and Cash Application
Analyze and process all executed Assignment Agreements based on revenue recognition rules
Coordinate post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities Review and release contract Addendum Credits for compliance
Manage Cancelled Sales Order requests escalation for approval, processing of transactions
Manage Equipment Confirmation transactions related to revenue recognition
Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limited to the following: o sales cycle o installation and applicable implementation procedures o billing/revenue management o system and transactional procedures
General understanding of revenue recognition guidelines and accounting principles. Support field team in contract-related items and supporting asset-level analysis
Advise on complex system and deal strategy
Aim to protect BD interests (margin, risk, policy, etc.), escalating as needed
Proactively manage and prioritize work within your queue to effectively execute on daily operations
Ensure all cases and credits are completed by end of month deadlines
Track and report on pending workload cases and credit worklists
Participate in departmental goal-setting and seeing through to completion
Participate in peer training and peer review activates as needed
Qualifications/Hard skills BA/BS required (in lieu of a Bachelors Degree, minimum five years business experience)
General understanding of commercial contract management, including contract strategy development, negotiations, and policy development
Knowledge of Qlikview
Knowledge of SharePoint
Knowledge of SalesForce
Knowledge of ERP and CRM systems
Intermediate/Advance Level Excel skills
Formatting
Conditional Formatting
Sort & Filter
Remove Duplicates
Text To Columns
Functions: o VLOOKUP o IF o CONCATENATE o Pivot Tables
Basic Microsoft Office skills Word Outlook OneNote

Soft Skills
Strong verbal and written communication
Ability to think critically
Ability to adapt to change
Ability to problem solve with efficiency
Strong organizational and Time Management skills
Strong personal motivational skills
Ability to work with others in a Team environment as well as independently
Ability to work under pressure
Strong work ethic
Ability to multi-task
Strong Attention to Detail



Position Details

POSTED:

Jun 25, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1646942406117651

LOCATION:

California / United States

CITY:

San Diego

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Contract Administration    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Work hours: 8am 5pm hybrid schedule, must be local In office: Monday, Tuesday, Thursday. Remote: Wednesday, Friday
3 Must haves on the resume: Practical use/experience with Excel (intermediate level), Must be able to work with high volume, must be able to multi task Ideally a candidate who is comfortable and has experience with telecommuting would be great
Essential Responsibilities:
Provide pre and post-deal support for all Dispensing asset/deal change requests. Interacting and proactively communicating with Sales, Contracts and Implementation teams on a daily basis to manage post-deal activity to ensure a billing decision is executed or an adjustment to the contractual term is created and executed by the customer
Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation
Process and coordinate all Lease Buyout Requests activities system termination, RMA pick up and Cash Application
Analyze and process all executed Assignment Agreements based on revenue recognition rules
Coordinate post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities Review and release contract Addendum Credits for compliance
Manage Cancelled Sales Order requests escalation for approval, processing of transactions
Manage Equipment Confirmation transactions related to revenue recognition
Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limited to the following: o sales cycle o installation and applicable implementation procedures o billing/revenue management o system and transactional procedures
General understanding of revenue recognition guidelines and accounting principles. Support field team in contract-related items and supporting asset-level analysis
Advise on complex system and deal strategy
Aim to protect BD interests (margin, risk, policy, etc.), escalating as needed
Proactively manage and prioritize work within your queue to effectively execute on daily operations
Ensure all cases and credits are completed by end of month deadlines
Track and report on pending workload cases and credit worklists
Participate in departmental goal-setting and seeing through to completion
Participate in peer training and peer review activates as needed
Qualifications/Hard skills BA/BS required (in lieu of a Bachelors Degree, minimum five years business experience)
General understanding of commercial contract management, including contract strategy development, negotiations, and policy development
Knowledge of Qlikview
Knowledge of SharePoint
Knowledge of SalesForce
Knowledge of ERP and CRM systems
Intermediate/Advance Level Excel skills
Formatting
Conditional Formatting
Sort & Filter
Remove Duplicates
Text To Columns
Functions: o VLOOKUP o IF o CONCATENATE o Pivot Tables
Basic Microsoft Office skills Word Outlook OneNote

Soft Skills
Strong verbal and written communication
Ability to think critically
Ability to adapt to change
Ability to problem solve with efficiency
Strong organizational and Time Management skills
Strong personal motivational skills
Ability to work with others in a Team environment as well as independently
Ability to work under pressure
Strong work ethic
Ability to multi-task
Strong Attention to Detail




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