Customer Network Support Engineer IP
<p><style type="text/css"></style><strong>About the Company</strong><br /><br />This company is one of the leading providers of Information and Communication Technology (ICT) to service providers. They enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.<br /><br />Our client is a Swedish multinational networking and telecommunications company headquartered in Stockholm. The company sells infrastructure, software, and services in information and communications technology for telecommunications service providers and enterprises, including, among others, 3G, 4G, and 5G equipment, and Internet Protocol (IP) and optical transport systems. The company employs around 100,000 people and operates in more than 180 countries. They has over 57,000 granted patents.</p> <p><strong>Job Summary</strong></p> <p>We are now looking for a Customer Network Support Engineer (IP) that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Fix and resolve problems to stabilize customer networks.</li> <li>Analyze and find suitable solutions for issues reported by customers, through contact with them, capture data and information about any specific problem that has been reported to This Company.</li> <li>Take an emergency roster assignment and help to resolve critical customer issues along with the global support team.</li> <li>Work with assigned tickets within the committed SLA, using the support tools, processes and procedures according to This Company standards.</li> <li>Work in team, collaborate, and communicate globally, both with colleagues internally as well as customers and suppliers to This Company.</li> <li>Handle customers and internal stakeholders from the technical perspective</li> <li>Handle software update activities</li> <li>Seek IP and Cloud assignment and work both remotely and onsite</li> <li>Develop competence continuously in the IP and cloud technical domain</li> <li>Drive continuous improvements on products and processes</li></ul> <p><strong>Requirements:</strong></p> <ul> <li>Education: Min years of experience: 4 to 5 years</li> <li>Preferably CCNA or CCNP certified</li> <li>Solid understanding on IP Networking</li> <li>Competence in analyzing L3, L2 and Physical layer traces and error</li> <li>Should have good exposure working with Routers – R6K, SSR, Juniper and Cisco; Switches – Utmost, NRU/SDI, etc; Firewall – F5, Juniper, etc.</li> <li>Good knowledge on Cloud Core, Native Cloud, 5G Core and EPC functionalities and Core Network Architecture</li> <li>Good knowledge of 3GPP in Cloud area</li> <li>Exposure to any of the following Cloud Core applications/environment is desired: a) Openstack/Kubernetes b) Packet Core Control – MME/AMF/SMF/PCC c) Packet Gateway – EPG/SGw/PG d) Policy Controller – SAPC/CCPCk, CCSM, CCDM, CCRC</li> <li>Negotiation & argumentation skills</li> <li>Presentation & excellent verbal and written communication skills</li> <li>Analytical thinking and fixing skills</li> <li>Ability to perform tracing and sophisticated logs analysis for Cloud nodes</li> <li>Ability to work under pressure and handle a critical situation with speed, focus and composure</li> <li>Good customer service skills</li> <li>Past experience with Ericsson (advantage but not required)</li></ul>
