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Customer Order Management Analyst

In Tennessee / United States

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Customer Order Management Analyst   

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JOB TITLE:

Customer Order Management Analyst

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Nashville Tennessee / United States

JOB DESCRIPTION:

Pay Rate - $20.75/hr

Job Description

Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

Key responsibilities for this position will include the following:

* Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
* Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
* Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
* Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
* Maintain accurate records of all internal and external interactions in the appropriate database/system.
* Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
* Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
* Knowledge of Quality Management Systems.
* Support Supervisor with hosting customer visits at local facility.
* Prepare and distribute standard and customized internal and customer reports.
* Understand Customer Order Management policies, procedures and metrics.
* Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
* Participate in/lead process improvement projects.
* Take inbound phone calls as needed

Required Education and Experience

* Minimum of a high school diploma is required – a college degree is preferred but not required.
* Experience: Position requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Required Skills

* Proficiency with MS Excel is required.
*Bilingual in English & Spanish

Preferred Skills

* Experience with Oracle preferred, but not required

Position Details

POSTED:

Apr 20, 2022

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S164405520919118

LOCATION:

Tennessee / United States

CITY:

Nashville

Job Origin:

Jobsrus_organic_feed

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Customer Order Management Analyst    Apply

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Pay Rate - $20.75/hr

Job Description

Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

Key responsibilities for this position will include the following:

* Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
* Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
* Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
* Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
* Maintain accurate records of all internal and external interactions in the appropriate database/system.
* Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
* Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
* Knowledge of Quality Management Systems.
* Support Supervisor with hosting customer visits at local facility.
* Prepare and distribute standard and customized internal and customer reports.
* Understand Customer Order Management policies, procedures and metrics.
* Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
* Participate in/lead process improvement projects.
* Take inbound phone calls as needed

Required Education and Experience

* Minimum of a high school diploma is required – a college degree is preferred but not required.
* Experience: Position requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Required Skills

* Proficiency with MS Excel is required.
*Bilingual in English & Spanish

Preferred Skills

* Experience with Oracle preferred, but not required


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