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Customer Service - Transportation Service Specialist (TSS)

In Ohio / United States

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Customer Service - Transportation Service Specialist (TSS)   

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JOB TITLE:

Customer Service - Transportation Service Specialist (TSS)

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Toledo Ohio / United States

JOB DESCRIPTION:

Cortech is seeking to hire a customer service/tss for our client in Toledo, OH

This role is part of the Roofing Business and is accountable for performing daily outbound transportation tasks and carrier related communications for multiple manufacturing facilities. The Transportation Service Specialist (i.e. TSS) will assign daily freight to the carrier base to meet delivery dates of customer orders in a cost-effective manner. The TSS will collaborate with Customers, Carriers, Manufacturing Facilities, Customer Service Specialists, Logistics Analyst, Material Planners and other OC organizations as necessary to identify and troubleshoot issues to ultimately deliver our product on-time and damage free. This role will require the TSS to embrace and actively values, stands and purpose.

Managing service for our Customers:

* Ensure timely and damage free delivery
* Actively manage carrier performance
* Proactive customer communication
* Support OC plant activities to ensure timely loading
* Verification of loading and delivery of material
* Leverage basic supply chain understanding to maximize value for our customers
* Recognizing and acting on customer opportunities
* Understand basic OC product knowledge

Metrics:

* On Time Delivery to Carrier Performance
* Carrier Capacity Management and Compliance
* Late Delivery Notification
* Escalation Responsiveness
* Management of Balance Dues
* Warehouse and Transportation Capacity Management

Grow financial value:

* Optimization of carriers to ensure cost effective delivery of goods
* Drive decision making around individual business strategy to best support customer expectations
* Identify rate gaps and related actions

Position Details

POSTED:

Aug 02, 2021

EMPLOYMENT:

INDUSTRY:

Accounting and Clerical

SNAPRECRUIT ID:

S16204860970896372

LOCATION:

Ohio / United States

CITY:

Toledo

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Service - Transportation Service Specialist (TSS)    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Cortech is seeking to hire a customer service/tss for our client in Toledo, OH

This role is part of the Roofing Business and is accountable for performing daily outbound transportation tasks and carrier related communications for multiple manufacturing facilities. The Transportation Service Specialist (i.e. TSS) will assign daily freight to the carrier base to meet delivery dates of customer orders in a cost-effective manner. The TSS will collaborate with Customers, Carriers, Manufacturing Facilities, Customer Service Specialists, Logistics Analyst, Material Planners and other OC organizations as necessary to identify and troubleshoot issues to ultimately deliver our product on-time and damage free. This role will require the TSS to embrace and actively values, stands and purpose.

Managing service for our Customers:

* Ensure timely and damage free delivery
* Actively manage carrier performance
* Proactive customer communication
* Support OC plant activities to ensure timely loading
* Verification of loading and delivery of material
* Leverage basic supply chain understanding to maximize value for our customers
* Recognizing and acting on customer opportunities
* Understand basic OC product knowledge

Metrics:

* On Time Delivery to Carrier Performance
* Carrier Capacity Management and Compliance
* Late Delivery Notification
* Escalation Responsiveness
* Management of Balance Dues
* Warehouse and Transportation Capacity Management

Grow financial value:

* Optimization of carriers to ensure cost effective delivery of goods
* Drive decision making around individual business strategy to best support customer expectations
* Identify rate gaps and related actions


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