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Customer Service - Transportation Service Specialist (TSS)

In Ohio / United States

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Customer Service - Transportation Service Specialist (TSS)   

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JOB TITLE:
Customer Service - Transportation Service Specialist (TSS)
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Toledo Ohio / United States

JOB DESCRIPTION :
Must be local to Toledo OH to come on site for training


Span of Control: Individual role with assigned responsibilities

JOB RESPONSIBILITIES

Managing service for our Customers:

* Ensure timely and damage free delivery
* Actively manage carrier performance
* Proactive customer communication
* Support OC plant activities to ensure timely loading
* Verification of loading and delivery of material
* Leverage basic supply chain understanding to maximize value for our customers
* Recognizing and acting on customer opportunities
* Understand basic OC product knowledge

Metrics:

* On Time Delivery to Carrier Performance
* Carrier Capacity Management and Compliance
* Late Delivery Notification
* Escalation Responsiveness
* Management of Balance Dues
* Warehouse and Transportation Capacity Management

Grow financial value:

* Optimization of carriers to ensure cost effective delivery of goods
* Drive decision making around individual business strategy to best support customer expectations
* Identify rate gaps and related actions

MINIMUM QUALIFICATIONS:

* Bachelor’s degree preferred

EXPERIENCE:

* Supply Chain knowledge and experience preferred

KNOWLEDGE, SKILLS & ABILITIES:

* Exposure to large integrated software systems (TM, ERP, CRM, SAP,) Preferred
* A high degree of professionalism and coaching skills Required
* Microsoft Office/Excel knowledge
* Strong Communication Skills
* Strong Organizational Skills
* Problem Solving/Analytics
* Customer Driven
* Decision Making
* Creativity
* Teamwork

Position Details

Jun 01, 2021
Accounting and Clerical
S16204860618251272
Ohio / United States
Toledo
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Service - Transportation Service Specialist (TSS)    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Must be local to Toledo OH to come on site for training


Span of Control: Individual role with assigned responsibilities

JOB RESPONSIBILITIES

Managing service for our Customers:

* Ensure timely and damage free delivery
* Actively manage carrier performance
* Proactive customer communication
* Support OC plant activities to ensure timely loading
* Verification of loading and delivery of material
* Leverage basic supply chain understanding to maximize value for our customers
* Recognizing and acting on customer opportunities
* Understand basic OC product knowledge

Metrics:

* On Time Delivery to Carrier Performance
* Carrier Capacity Management and Compliance
* Late Delivery Notification
* Escalation Responsiveness
* Management of Balance Dues
* Warehouse and Transportation Capacity Management

Grow financial value:

* Optimization of carriers to ensure cost effective delivery of goods
* Drive decision making around individual business strategy to best support customer expectations
* Identify rate gaps and related actions

MINIMUM QUALIFICATIONS:

* Bachelor’s degree preferred

EXPERIENCE:

* Supply Chain knowledge and experience preferred

KNOWLEDGE, SKILLS & ABILITIES:

* Exposure to large integrated software systems (TM, ERP, CRM, SAP,) Preferred
* A high degree of professionalism and coaching skills Required
* Microsoft Office/Excel knowledge
* Strong Communication Skills
* Strong Organizational Skills
* Problem Solving/Analytics
* Customer Driven
* Decision Making
* Creativity
* Teamwork