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Customer Service Assistant (11911066)

In District of Columbia / United States

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Customer Service Assistant (11911066)   

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JOB TITLE:

Customer Service Assistant (11911066)

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Washington District of Columbia / United States

JOB DESCRIPTION:

Position: Customer Service Assistant

location: Washington DC 20007

Duration: 2+ Months (Possible extension)

Time Period: 7:30 AM to 4:30 PM

Summary:

Customer Service Assistant will be the primary liaison between the Payment and Benefits Services Departments and client Employees and Customers. Provides first-level problem resolution support in a fast-paced Contact Center environment.

Roles and Responsibility:

  • Handle inbound/outbound calls and provide requested information.
  • Efficiently and accurately record all information including any notes related to the customer's issue or account.
  • Provide quality customer service through one-call resolution and establishing long-term customer relationships.
  • Develop, execute and measure resolution plans and strategies that are specific to individual customer requirements.
  • Build and maintain inter-departmental relationships in order to ensure customer's situation is handled, managing company guidelines and customer expectations.
  • Utilize decision-making and troubleshooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item-related issues.
  • Identify, manage and enforce company service programs to ensure 100% process compliance.
  • Alert management to service concerns not resolved in a timely and acceptable manner.
  • Identify and communicate service trends.
  • Performs other duties as required or assigned in accordance with scope of activities enumerated above.

Position Details

POSTED:

Aug 26, 2021

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S1620486315487840

LOCATION:

District of Columbia / United States

CITY:

Washington

Job Origin:

CEIPAL_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Service Assistant (11911066)    Apply

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Position: Customer Service Assistant

location: Washington DC 20007

Duration: 2+ Months (Possible extension)

Time Period: 7:30 AM to 4:30 PM

Summary:

Customer Service Assistant will be the primary liaison between the Payment and Benefits Services Departments and client Employees and Customers. Provides first-level problem resolution support in a fast-paced Contact Center environment.

Roles and Responsibility:

  • Handle inbound/outbound calls and provide requested information.
  • Efficiently and accurately record all information including any notes related to the customer's issue or account.
  • Provide quality customer service through one-call resolution and establishing long-term customer relationships.
  • Develop, execute and measure resolution plans and strategies that are specific to individual customer requirements.
  • Build and maintain inter-departmental relationships in order to ensure customer's situation is handled, managing company guidelines and customer expectations.
  • Utilize decision-making and troubleshooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item-related issues.
  • Identify, manage and enforce company service programs to ensure 100% process compliance.
  • Alert management to service concerns not resolved in a timely and acceptable manner.
  • Identify and communicate service trends.
  • Performs other duties as required or assigned in accordance with scope of activities enumerated above.


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