Customer Service Associate Apply
Customer Service Associate
Shift: 1st
START DATE ASAP
Must have a HS Diploma/GED
Mon - Fri 8:00 to 5:00/ 9:00 to 6:00. Opportunity for overtime if interested during week and on Saturdays
Customer Service Representative in a fast paced highly transactional business providing support for the customer base and sales representatives determined by Enterprise accounts. Will also initiate and receive direct customer contact on orders and on-going communications within the assigned territory of accounts. Provide support to customer and sales acting as liaison by working with other departments within media supplies to complete the task and/or provide information. Responsibilities include but are not limited to order entry, respond to customer/sales inquiries, process quotes, create drawings, and assist in sales activity and administration of media within the region to insure the achievement of the monthly/annual regional goal. Develop and maintain excellent working relationships with customers and sales representatives.
ESSENTIAL DUTIES & RESPONSIBILITES
• Maintain customer satisfaction
• Manage incoming folders
• Account management of large/high revenue customers
• Assist customers with any request/inquiry
• Enter new orders and initiate/execute maintenance to existing orders
• Coordinate orders containing new part numbers, following new part set up process
• Monitor system holds to secure the information needed to release the order for production/shipment
• Process customer complaints and follow to completion/resolution with the customer/sales representative
• Process requests for quotes and special pricing of both stock and custom parts
• Actively recommend blanket orders or “up-sell” concept where possible
• Report lost sales and lost opportunities to management
• Keep both sales representative and supervisor appraised on potential problems
• Provide account reports and details to sales and manager
• Participate in continuous improvement activities and projects
Education:
• High School or GID required
• College preferred
Experience:
• 3-5 years of customer service experience (College degree in appropriate discipline may be substituted). Excellent written and verbal communication skills. Mature person with an extensive customer service background, preferably in a manufacturing setting. Able to handle multiple priorities is a must. Must be detail oriented, a quick learner, and a team player.
