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Customer Service Associate III

In South Carolina / United States

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Customer Service Associate III   

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JOB TITLE:
Customer Service Associate III
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Charleston South Carolina / United States

JOB DESCRIPTION :
Description:

***Remote Position***

Position Summary: The goal of the Customer Service Associate is to assist with the timely processing of customer complaints and provide administrative assistance to the Service Team. Position Responsibilities: Take ownership of customer and partner issues through resolution as assigned. Prepares for customer inquiries by studying products, services, and customer service processes. Accurately and professionally documents all customer inquiries and responses. Provides prompt and accurate feedback of issue status to customers and partners. Proactively collaborate in a team environment with pears to assist in resolving customer and partner issues. Service Repair Orders. o Process customer warranty claims. o Process device exchange requests. o Perform SRO transactions and shipments. Create complaint records based on customer feedback. Handle customer calls/follow-ups for resolution of assigned issues. Elevate customer issues to senior staff as needed. All other data entry, administrative and documentation tasks as assigned. Essential competencies: High school diploma or equivalent. 1+ experience with data entry or customer billing and invoicing. Previous experience with direct customer contact is preferred as this is a direct customer interface position with Mortara Instrument. Requirements for this position would include excellent communication skills both oral and written. The ability to handle multiple issues in a calm and professional manner will also be required. A strong knowledge of Microsoft office software will be needed for data management and correspondence. Ability to work in a team environment and perform task assignments in a timely manner as defined by the area supervisor. An attention to detail and quality is essential to ensure Mortara customers receive accurate documentation and invoicing for services provided. Must be a team-player, possess outstanding customer service skills and be self-motivated. Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects. Must have the ability to initiative and develop creative solutions. Possess the ability to manage time and prioritize critical priorities. Must demonstrate the ability to increase knowledge. Physical demands and work environment: Physical Demands: While performing the duties of this job the employee will be sitting for extended periods, will need to use a computer/mouse/keyboard/monitor and will communicate and listen both in-person and over the phone. Work environment: The work environment is in an office setting and has a minimal noise level.

Position Details

S16174661420933501
South Carolina / United States
Charleston
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Service Associate III    Apply

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Description:

***Remote Position***

Position Summary: The goal of the Customer Service Associate is to assist with the timely processing of customer complaints and provide administrative assistance to the Service Team. Position Responsibilities: Take ownership of customer and partner issues through resolution as assigned. Prepares for customer inquiries by studying products, services, and customer service processes. Accurately and professionally documents all customer inquiries and responses. Provides prompt and accurate feedback of issue status to customers and partners. Proactively collaborate in a team environment with pears to assist in resolving customer and partner issues. Service Repair Orders. o Process customer warranty claims. o Process device exchange requests. o Perform SRO transactions and shipments. Create complaint records based on customer feedback. Handle customer calls/follow-ups for resolution of assigned issues. Elevate customer issues to senior staff as needed. All other data entry, administrative and documentation tasks as assigned. Essential competencies: High school diploma or equivalent. 1+ experience with data entry or customer billing and invoicing. Previous experience with direct customer contact is preferred as this is a direct customer interface position with Mortara Instrument. Requirements for this position would include excellent communication skills both oral and written. The ability to handle multiple issues in a calm and professional manner will also be required. A strong knowledge of Microsoft office software will be needed for data management and correspondence. Ability to work in a team environment and perform task assignments in a timely manner as defined by the area supervisor. An attention to detail and quality is essential to ensure Mortara customers receive accurate documentation and invoicing for services provided. Must be a team-player, possess outstanding customer service skills and be self-motivated. Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects. Must have the ability to initiative and develop creative solutions. Possess the ability to manage time and prioritize critical priorities. Must demonstrate the ability to increase knowledge. Physical demands and work environment: Physical Demands: While performing the duties of this job the employee will be sitting for extended periods, will need to use a computer/mouse/keyboard/monitor and will communicate and listen both in-person and over the phone. Work environment: The work environment is in an office setting and has a minimal noise level.