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Customer Service/Care Rep (SAP experience required)

In Texas / United States

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Customer Service/Care Rep (SAP experience required)   

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JOB TITLE:

Customer Service/Care Rep (SAP experience required)

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

SAN ANTONIO Texas / United States

JOB DESCRIPTION:

This position will start out working from home. Candidates must be capable of working from home, have a high-speed internet connection, a quiet place to work and have uninterrupted phone calls (free of loud noise from kids, dogs, yard work, etc)Primary Responsibilities and Duties: Customer Satisfaction 100%25% - Customer SupportCreate requests in appropriate databases, set up new customer accounts, and customer pricing. Export documentation or certificatesIdentify and coordinate resolution for customers. Input orders received. Review orders received for accuracy and completeness.15% Process requests for credit, rebill and returns as needed. Communicate/work with Supply Chain. Meet or exceed established order accuracy and turn-around standards. 15% Handle customer contacts in a professional and courteous manner. Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies. Manage short supply situations, backorders and manual allocations as required. 15% Input and manage orders for “exception” products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts. Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies. 10% Ensure that all potentially serious incidents are raised to the appropriate levels of Management. Support promotional sales campaigns and product launches. 10% Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations. Participate in and contribute to Team Meetings.10% Provide support to other team members as needed. Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions.Feel free to call 210-7274819 for more info

Position Details

POSTED:

Apr 16, 2022

EMPLOYMENT:

INDUSTRY:

Accounting and Clerical

SNAPRECRUIT ID:

S164443680882487

LOCATION:

Texas / United States

CITY:

SAN ANTONIO

Job Origin:

Jobsrus_organic_feed

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Service/Care Rep (SAP experience required)    Apply

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This position will start out working from home. Candidates must be capable of working from home, have a high-speed internet connection, a quiet place to work and have uninterrupted phone calls (free of loud noise from kids, dogs, yard work, etc)Primary Responsibilities and Duties: Customer Satisfaction 100%25% - Customer SupportCreate requests in appropriate databases, set up new customer accounts, and customer pricing. Export documentation or certificatesIdentify and coordinate resolution for customers. Input orders received. Review orders received for accuracy and completeness.15% Process requests for credit, rebill and returns as needed. Communicate/work with Supply Chain. Meet or exceed established order accuracy and turn-around standards. 15% Handle customer contacts in a professional and courteous manner. Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies. Manage short supply situations, backorders and manual allocations as required. 15% Input and manage orders for “exception” products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts. Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies. 10% Ensure that all potentially serious incidents are raised to the appropriate levels of Management. Support promotional sales campaigns and product launches. 10% Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations. Participate in and contribute to Team Meetings.10% Provide support to other team members as needed. Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions.Feel free to call 210-7274819 for more info


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