Customer Service/Care Rep (SAP experience required) Apply
This position will start out working from home. Candidates must be capable of working from home, have a high-speed internet connection, a quiet place to work and have uninterrupted phone calls (free of loud noise from kids, dogs, yard work, etc)Primary Responsibilities and Duties: Customer Satisfaction 100%25% - Customer SupportCreate requests in appropriate databases, set up new customer accounts, and customer pricing. Export documentation or certificatesIdentify and coordinate resolution for customers. Input orders received. Review orders received for accuracy and completeness.15% Process requests for credit, rebill and returns as needed. Communicate/work with Supply Chain. Meet or exceed established order accuracy and turn-around standards. 15% Handle customer contacts in a professional and courteous manner. Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies. Manage short supply situations, backorders and manual allocations as required. 15% Input and manage orders for “exception” products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts. Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies. 10% Ensure that all potentially serious incidents are raised to the appropriate levels of Management. Support promotional sales campaigns and product launches. 10% Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations. Participate in and contribute to Team Meetings.10% Provide support to other team members as needed. Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions.Feel free to call 210-7274819 for more info
