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Customer Service Export Specialist

In United States

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Customer Service Export Specialist   

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JOB TITLE:

Customer Service Export Specialist

JOB TYPE:

JOB SKILLS:

JOB LOCATION:

Amherst, NY United States

JOB DESCRIPTION:

POSITION DESCRIPTION

Are you looking to join a well-established company where you can have a long and successful career? With over 350 years of history as a Company, Client's purpose is "Making the World a Better Home."

We are looking for a motivated Customer Service Export Specialist to join our team in our Amherst, NY location. This position is scheduled Monday to Friday day shift.

REQUIRED QUALIFICATIONS

  • High School diploma or equivalent required
  • Bachelor's degree in business administration, logistics, or other similar field preferred
  • 3 to 6 years of experience in an environment that accentuates serving customers and responding immediately to dynamic requirements
  • 3 – 6 years of experience within a manufacturing plant, or similar environment, specifically within a shipping or customer service department required
  • Must have working knowledge of US Customs laws, rules and regulations, and must stay up to date on regulations. Experience with international business and customs compliance activities. Familiar with sourcing requirements for Land, Sea and Air
  • 3 – 6 years of experience working with forwarders, carriers, 3rd party logistic vendors required
  • Must have a strong working knowledge in an ERP system (QAD preferred)
  • Must have strong communication skills, both verbal and in writing
  • Must possess strong organizational skills, as well as detail-oriented and be able to manage multiple priorities simultaneously
  • Requires a high level of interpersonal skills and ability to build cooperative working relationships. Must be a team player, self-motivated and dependable

ADDITIONAL DETAILS

The Customer Service Export Specialist is responsible for planning the timely, economic and safe transport of all domestic and international inbound and outbound shipments. A thorough understanding of export requirements and all applicable customs regulations is essential to insure that customer requirements and expectations are met while minimizing shipping costs and meeting financial commitments.

This role is responsible for the day to day completion of handling all exported materials including required paperwork/compliance documentation that ensures customers receive their orders. In addition, they will address the global, regional and local customs issues to ensure compliance with all government regulations regarding domestic transportation, importations and exportations of BN products. This role will have daily interactions with internal teams, customers, as well as 3rd party vendors to coordinate all exporting processes.

This position will provide customer service support to our BN customers. Duties will include prompt processing of orders (order entry), invoices, RFQ's, and credit/debit adjustments for BN products worldwide extensive communication with customers both domestic and worldwide. 

This position is also responsible for the care, custody, safe handling and control of all materials and products received and stored.

This position will focus their time in the following areas:

Export Documentation - 45%

Customer Service - 30%

Shipping / Receiving Support - 15%

General Other Tasks, as assigned - 10%

WHO ARE WE ?

Our client Division regroups Client's businesses specialized in ceramic-based solutions for industrial clients. Our product range spans from advanced ceramic grains and powders, to specialty refractories and ceramic systems. We offer "Material Solutions That Make a Difference", in the sense that our ceramic products and services are mission-critical to our customers' own applications. At the heart of industry, we pride ourselves in serving segment-leading customers across the world, through long-term, trust-based relationships. At Client, our people are our most valuable asset so we provide competitive base salary and incentive compensation packages to reward and recognize employees for their contributions toward the company's success.

LEGAL STATEMENT

Our client provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Client is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Position Details

POSTED:

Jan 17, 2023

EMPLOYMENT:

INDUSTRY:

SNAPRECRUIT ID:

S166199050375011091

LOCATION:

United States

CITY:

Amherst, NY

Job Origin:

OORWIN_ORGANIC_FEED

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Service Export Specialist    Apply

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<h2>POSITION DESCRIPTION</h2> <p>Are you looking to join a well-established company where you can have a long and successful career? With over 350 years of history as a Company, Client's purpose is "Making the World a Better Home." </p> <ul> </ul> <p>We are looking for a motivated Customer Service Export Specialist to join our team in our Amherst, NY location. This position is scheduled Monday to Friday day shift.</p> <h2>REQUIRED QUALIFICATIONS</h2> <ul> <li>High School diploma or equivalent required</li> <li>Bachelor's degree in business administration, logistics, or other similar field preferred</li> <li>3 to 6 years of experience in an environment that accentuates serving customers and responding immediately to dynamic requirements</li> <li>3 – 6 years of experience within a manufacturing plant, or similar environment, specifically within a shipping or customer service department required</li> <li>Must have working knowledge of US Customs laws, rules and regulations, and must stay up to date on regulations. Experience with international business and customs compliance activities. Familiar with sourcing requirements for Land, Sea and Air</li> <li>3 – 6 years of experience working with forwarders, carriers, 3<sup>rd</sup> party logistic vendors required</li> <li>Must have a strong working knowledge in an ERP system (QAD preferred)</li> <li>Must have strong communication skills, both verbal and in writing</li> <li>Must possess strong organizational skills, as well as detail-oriented and be able to manage multiple priorities simultaneously</li> <li>Requires a high level of interpersonal skills and ability to build cooperative working relationships. Must be a team player, self-motivated and dependable</li> </ul> <h2>ADDITIONAL DETAILS</h2> <p>The Customer Service Export Specialist is responsible for planning the timely, economic and safe transport of all domestic and international inbound and outbound shipments. A thorough understanding of export requirements and all applicable customs regulations is essential to insure that customer requirements and expectations are met while minimizing shipping costs and meeting financial commitments.</p> <p>This role is responsible for the day to day completion of handling all exported materials including required paperwork/compliance documentation that ensures customers receive their orders. In addition, they will address the global, regional and local customs issues to ensure compliance with all government regulations regarding domestic transportation, importations and exportations of BN products. This role will have daily interactions with internal teams, customers, as well as 3rd party vendors to coordinate all exporting processes.</p> <p>This position will provide customer service support to our BN customers. Duties will include prompt processing of orders (order entry), invoices, RFQ's, and credit/debit adjustments for BN products worldwide extensive communication with customers both domestic and worldwide. </p> <p>This position is also responsible for the care, custody, safe handling and control of all materials and products received and stored. </p> <p>This position will focus their time in the following areas:</p> <p>Export Documentation - 45%</p> <p>Customer Service - 30%</p> <p>Shipping / Receiving Support - 15%</p> <p>General Other Tasks, as assigned - 10%</p> <h2>WHO ARE WE ?</h2> <p>Our client Division regroups Client's businesses specialized in ceramic-based solutions for industrial clients. Our product range spans from advanced ceramic grains and powders, to specialty refractories and ceramic systems. We offer "Material Solutions That Make a Difference", in the sense that our ceramic products and services are mission-critical to our customers' own applications. At the heart of industry, we pride ourselves in serving segment-leading customers across the world, through long-term, trust-based relationships. At Client, our people are our most valuable asset so we provide competitive base salary and incentive compensation packages to reward and recognize employees for their contributions toward the company's success.</p> <h2>LEGAL STATEMENT</h2> <p>Our client provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Client is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.</p>


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