Customer Service Manager Apply
About the Company
Our client is a leading banking and digital finance platform in Southeast Asia that operates in 4 major countries: Indonesia, Philippines, Vietnam and Malaysia. Targeting an emerging market with an underserved but creditworthy and fast-growing consumer group, This Company currently provides users with digital banking, consumer credit, digital investment and insurance brokerage services, fulfilling financial needs for a wide range of customers. Just now, This Company has raised a total of $438.1M in funding over 10 rounds. Their latest funding was raised on Feb 15, 2022 from a Series E round.
Responsibilities:
- Responsible for handling collection cases, creating SOPs, and completing case handling SOPs.
- Coordinate with different departments to resolve cases quickly and accurately, especially in cases of complaints related to collector billing methods.
- Summarize various cases frequently encountered in the collection team, and provide analysis and suggestions to superiors to minimize complaint cases.
- Responsible for SLA and CS handling quality, so that customer cases can always be solved quickly and effectively.
- Responsible for handling urgent cases with high priority.
Requirements:
- Bachelor's degree or above.
- More than 3 years of experience in CS and preferably experience as a team leader or manager.
- Understand and be aware of improving user experience, friendly, have good negotiation skills, patient, and polite.
- Good at using Excel, Word, PPT, and have good analytical skills.
- Proficient in English (Mandarin is a bonus).
