• Snapboard
  • Activity
  • Reports
  • Campaign
Welcome ,

Chat with the recruiter

...Minimize

Hey I'm Online! Leave me a message.
Let me know if you have any questions.

Customer Service Rep

In Florida / United States

Save this job

Customer Service Rep   

Click on the below icons to share this job to Linkedin, Twitter!
JOB TITLE:
Customer Service Rep
JOB TYPE:

JOB SKILLS:
JOB LOCATION:
Riverview Florida / United States

JOB DESCRIPTION :
Customer Service Rep
Pay Rate: $17.75/HR

Cortech is seeking Customer Service Reps in Riverview, FL.

JOB SUMMARY
The Offline Customer Support Specialist is responsible for various back office tasks that support Customer Operations. Responsibilities include completing tasks that typically require research and customer contact, resolution of complex customer requests and analyzing audit/error reports to ensure that people, process and technology are effectively supporting the customer and the operational business rules. The Offline Customer Support Specialist must provide exceptional customer service with strong attention to details.


MAJOR DUTIES AND RESPONSIBILITIES
--Actively and consistently support all efforts to simplify and enhance the customer experience
--Complete offline/back office tasks for customer support such as mailing statements, call logs, etc.
--Identify, analyze and correct errors on customer accounts in the billing system and ancillary systems as required
--Support multiple billing and ancillary systems and resources i.e., ICOMS, CSG, CRM, Gateway, KM systems and Case Management Systems
--Support both Residential and Small to Medium Business tasks
--Support multiple “work/call types” – Handle billing, order management and technical requests from such as White --Mail, Equipment Research, PPV Research, Account Corrections and Lock Box requests
--Requires customer contact to complete requests where information is missing, customer requests can’t be verified, or requests that conflict with Charter business rules
--Administer all business rules while fulfilling customer requests
--Will identify trends and provide insight into process or system enhancements
--Perform all other duties as assigned.

REQUIRED QUALIFICATIONS
--Ability to read, write, speak and understand English
--Attributes such as initiative, objectivity, consistency and accuracy are essential
--Use of business judgment, organization and time management are necessary
--Ability to identify and address business needs from a quality perspective is essential
--Proficiency with tools and billing systems used by customer care and sales
--Ability to work in multiple data systems
--Effective allocation of time resources
--Proficient understanding of Charter product offerings and all lines of business
--Ability to handle various tasks simultaneously, organizes, prioritizes, and works efficiently and effectively under deadlines
--Intermediate or better knowledge of Microsoft Office applications, specifically Excel, required

Communication skills: Communicate effectively in writing as appropriate for the needs of the audience.
Decision and problem solving skills: Make decisions and solve problems while working under pressure
Bilingual a plus


Education
High School Diploma or equivalent required
Bachelor´s Degree in Business or related field, or equivalent training, education/experience preferred, but not required


Position Details

Jun 15, 2021
Accounting and Clerical
S16204860807354632
Florida / United States
Riverview
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Service Rep    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Customer Service Rep
Pay Rate: $17.75/HR

Cortech is seeking Customer Service Reps in Riverview, FL.

JOB SUMMARY
The Offline Customer Support Specialist is responsible for various back office tasks that support Customer Operations. Responsibilities include completing tasks that typically require research and customer contact, resolution of complex customer requests and analyzing audit/error reports to ensure that people, process and technology are effectively supporting the customer and the operational business rules. The Offline Customer Support Specialist must provide exceptional customer service with strong attention to details.


MAJOR DUTIES AND RESPONSIBILITIES
--Actively and consistently support all efforts to simplify and enhance the customer experience
--Complete offline/back office tasks for customer support such as mailing statements, call logs, etc.
--Identify, analyze and correct errors on customer accounts in the billing system and ancillary systems as required
--Support multiple billing and ancillary systems and resources i.e., ICOMS, CSG, CRM, Gateway, KM systems and Case Management Systems
--Support both Residential and Small to Medium Business tasks
--Support multiple “work/call types” – Handle billing, order management and technical requests from such as White --Mail, Equipment Research, PPV Research, Account Corrections and Lock Box requests
--Requires customer contact to complete requests where information is missing, customer requests can’t be verified, or requests that conflict with Charter business rules
--Administer all business rules while fulfilling customer requests
--Will identify trends and provide insight into process or system enhancements
--Perform all other duties as assigned.

REQUIRED QUALIFICATIONS
--Ability to read, write, speak and understand English
--Attributes such as initiative, objectivity, consistency and accuracy are essential
--Use of business judgment, organization and time management are necessary
--Ability to identify and address business needs from a quality perspective is essential
--Proficiency with tools and billing systems used by customer care and sales
--Ability to work in multiple data systems
--Effective allocation of time resources
--Proficient understanding of Charter product offerings and all lines of business
--Ability to handle various tasks simultaneously, organizes, prioritizes, and works efficiently and effectively under deadlines
--Intermediate or better knowledge of Microsoft Office applications, specifically Excel, required

Communication skills: Communicate effectively in writing as appropriate for the needs of the audience.
Decision and problem solving skills: Make decisions and solve problems while working under pressure
Bilingual a plus


Education
High School Diploma or equivalent required
Bachelor´s Degree in Business or related field, or equivalent training, education/experience preferred, but not required